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For Companies At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: Dynamic hospitality company in Greater London with a global presence.
- Benefits: Competitive salary, generous holiday allowance, health support, and career growth opportunities.
- Why this job: Join a passionate team and make a real difference in guests' stays.
- Qualifications: Strong customer service skills and a love for hospitality.
- Other info: Exciting opportunities for personal and professional development within a global brand.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality company in Greater London is looking for an energetic Reception Supervisor to join their Holborn team. The role involves supporting the Front Office, ensuring guests have a memorable experience, and working closely with various departments.
Ideal candidates will have a passion for hospitality and excellent customer service skills.
Benefits include:
- Competitive salary
- Generous holiday allowance
- Health support
- Opportunities for career growth within a global brand family
Guest Experience Lead — Front Desk & Reception employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead — Front Desk & Reception
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show your personality during interviews! The hospitality industry thrives on great customer service, so let your passion for creating memorable experiences shine through. Be yourself and let them see why you’d be a fantastic fit for their team.
✨Tip Number 3
Research the company culture! Before your interview, check out their website and social media to get a feel for their vibe. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience Lead — Front Desk & Reception
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you’ve made guests feel special in the past.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Experience Lead role. Use keywords from the job description to show we’re on the same page about what’s important for this position.
Highlight Teamwork Skills: Since the role involves working closely with various departments, don’t forget to mention your teamwork experience. We want to see how you collaborate and contribute to a positive work environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our Holborn team!
How to prepare for a job interview at The Hoxton
✨Know the Company Inside Out
Before your interview, do some research on the hospitality company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your passion for hospitality and your problem-solving skills.
✨Prepare for Role-Specific Questions
Expect questions that are specific to the Front Desk and Reception role. Think about scenarios you might face, such as handling guest complaints or coordinating with other departments. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
