At a Glance
- Tasks: Create unforgettable experiences for guests and ensure their needs are met with a smile.
- Company: Join the vibrant Albie team at The Hoxton, Southwark.
- Benefits: Competitive salary, 28 days holiday, health cash plan, and free meals during shifts.
- Other info: Opportunities for growth, regular team events, and a supportive work environment.
- Why this job: Be part of a fun team that values individuality and makes a real impact on guest experiences.
- Qualifications: Experience in hospitality and a passion for making people feel welcome.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Host to join the Albie team at The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. We have 192 bedrooms, 2 restaurants - Albie & Seabird and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
What you'll do...
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
- Ensure a smooth experience for our guests, occasionally helping out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
What we're looking for...
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- Individuals who are looking for a place where they can be themselves; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- A positive impact on the people you interact with, leaving them with a memorable experience.
- A willingness to leave egos at the door and help get things done.
- Openness to doing things differently and trying (almost) everything once.
- A sense of humour and the ability to share a few laughs.
- A desire to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
- Competitive salary including TRON.
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and access to ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Retail & hospitality perks through our partners.
- A free night at The Hoxton and a meal for two when you first start with us.
- Meals during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and additional rewards when you hit big milestones.
- Opportunities to progress and switch it up as part of a global family of brands.
- Training to settle into your role, learning academies to broaden your skillset and development.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from team drinks to bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Experience Host — Welcome & Shine employer: The Hoxton
At The Hoxton, Southwark, we pride ourselves on creating a vibrant and inclusive work environment where every team member can truly be themselves. As a Guest Experience Host, you'll enjoy competitive pay, generous holiday allowances, and a range of wellness benefits, all while being part of a supportive team that values fun and camaraderie. With ample opportunities for personal growth and development within our global family of brands, you'll find a rewarding career path in the heart of London’s dynamic hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Welcome & Shine
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your hospitality skills! Think about how you can create memorable experiences for guests. Maybe role-play with a friend or family member to get comfortable with handling different scenarios that might come up during your shift.
✨Tip Number 3
When you apply, make sure to highlight your previous experience in busy Front of House roles. Share specific examples of how you've made guests feel welcome and exceeded their expectations. This will set you apart from other candidates!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Host — Welcome & Shine
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the Guest Experience Host role. Highlight any relevant experience in Front of House roles and how you've made guests feel welcome in the past. We love a good story!
Show Enthusiasm:Let us know why you’re excited about joining the Albie team! Whether it’s our vibrant atmosphere or the chance to create memorable experiences, your enthusiasm will definitely catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Hoxton
✨Know the Company Vibe
Before your interview, dive into the culture of Albie and The Hoxton. Familiarise yourself with their approach to hospitality and the unique dining experiences they offer. This will help you connect your passion for hospitality with their values during the conversation.
✨Showcase Your People Skills
As a Guest Experience Host, your ability to make guests feel welcome is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlighting these experiences will demonstrate your genuine care for guest satisfaction.
✨Be Ready to Adapt
The job description mentions being up for doing things differently. Think of times when you’ve had to adapt quickly in a busy environment. Share these stories to show that you can handle the dynamic nature of the role and contribute positively to the team.
✨Bring Your Personality
Albie is looking for individuals who are authentic and fun. Don’t be afraid to let your personality shine through in the interview. Share your interests and what makes you unique, as this will help you stand out and show that you’re a great fit for their team.
