At a Glance
- Tasks: Create unforgettable experiences for guests and ensure smooth service at our vibrant venue.
- Company: Join the dynamic team at The Hoxton, Southwark, a trendy London hotspot.
- Benefits: Enjoy competitive pay, up to 28 days holiday, and wellness support.
- Other info: Opportunities for growth, regular team events, and a supportive work culture.
- Why this job: Be part of a fun-loving team that values individuality and creativity.
- Qualifications: Experience in hospitality and a passion for making people feel welcome.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Host to join the Seabird team at The Hoxton, Southwark. This London borough is known for its colourful history. We have 192 bedrooms, 2 restaurants – Albie & Seabird – and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
Responsibilities:
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
- Ensure a smooth experience for our guests, occasionally helping out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
Qualifications:
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Benefits:
- Competitive salary including TRONC.
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok – we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Experience Host — Front of House (London) employer: The Hoxton
At The Hoxton, Southwark, we pride ourselves on creating a vibrant and inclusive work culture where every team member can truly be themselves. As a Guest Experience Host, you'll enjoy competitive benefits, including up to 28 days of holiday, a health cash plan, and opportunities for personal growth within our global family of brands. Join us in a dynamic environment that values hard work, fun, and memorable guest experiences, all while enjoying the stunning views of London from our rooftop restaurant.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Front of House (London)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your hospitality skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident when it comes to handling questions and requests during the interview.
✨Tip Number 3
Be ready to share your own memorable guest experiences. Think of times when you went above and beyond for someone, as this shows your passion for hospitality and how you can bring that energy to the Seabird team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience Host — Front of House (London)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the Guest Experience Host role. Highlight any relevant experience in Front of House roles and share specific examples of how you've made guests feel welcome in the past.
Show Your Enthusiasm:We love a positive attitude! In your application, express your excitement about joining our team and contributing to the vibrant atmosphere at Seabird. Let us know why you’re keen to be part of our Hoxton family!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Guest Experience Host with us.
How to prepare for a job interview at The Hoxton
✨Know the Company Vibe
Before your interview, get a feel for the Hoxton's culture. Check out their social media and website to understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Passion
Be ready to share specific examples from your previous roles where you went above and beyond for guests. Whether it was a memorable interaction or a creative solution to a problem, these stories will highlight your passion for hospitality and your ability to create memorable experiences.
✨Prepare for Situational Questions
Expect questions that assess how you handle real-life scenarios in a busy Front of House environment. Think about times when you had to anticipate guest needs or resolve conflicts. Practising these responses will help you demonstrate your proactive approach and problem-solving skills.
✨Bring Your Personality
The Hoxton values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your interests and what makes you unique. This will help the interviewers see how you’d fit into their fun and supportive team dynamic.
