At a Glance
- Tasks: Lead a passionate team to create unforgettable hospitality experiences at The Hoxton, Holborn.
- Company: Join The Hoxton, a vibrant hotel brand known for its unique guest experiences.
- Benefits: Enjoy 25 days holiday, competitive salary, and free meals during shifts.
- Other info: Opportunity to volunteer and excellent discounts across The Hoxton and Ennismore family.
- Why this job: Be part of a creative environment that values innovation and personal growth.
- Qualifications: Experience in hospitality management and a passion for guest satisfaction.
The predicted salary is between 50000 - 60000 € per year.
We are looking for an experienced General Manager to join our team at The Hoxton, Holborn. In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. As the GM, you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team.
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We want to be more than just offering a bed for the night: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What’s in it for you…
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
- 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
- Food on us during your shift.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Lead your hotel management team in the successful operation of The Hoxton, Holborn.
- Take full responsibility for the commercial success of the property.
- Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
- Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton.
- Create an environment where your team feels supported, has opportunities to grow, and enjoys what they do!
- Play a key role in managing the relationship with the central teams and owners.
- And everything else in-between…
Qualifications
What we’re looking for…
- You are an experienced, commercially savvy operator and have prior experience in a similar role.
- Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
- You have a hands-on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.
- You are comfortable with the strategic as well as day to day detail.
- You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
General Manager employer: The Hoxton
The Hoxton, Holborn is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With a competitive benefits package including generous holiday allowance, private medical cover, and opportunities for personal development, employees are empowered to grow within a fast-paced, innovative environment. Joining our team means being part of a passionate group dedicated to delivering memorable hospitality experiences while enjoying unique perks like free meals and discounts across the Ennismore family.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on a General Manager position!
✨Tip Number 2
Show your personality during interviews! The Hoxton values a vibrant atmosphere, so let your passion for hospitality shine through. Share stories that highlight your experience and how you can bring the ‘Hox Experience’ to life.
✨Tip Number 3
Research the company culture! Dive into The Hoxton’s values and mission. When you understand what they stand for, you can tailor your approach and demonstrate how you fit right into their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Hoxton family. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've created memorable guest experiences in the past.
Tailor Your Application:Make sure to customise your application to reflect the unique vibe of The Hoxton. Use language from the job description and show us how your skills align with our values and the ‘Hox Experience’ we aim to deliver.
Be Authentic:We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Share anecdotes or insights that showcase your approach to leadership and teamwork.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at The Hoxton
✨Know the Brand Inside Out
Before your interview, dive deep into The Hoxton's values and the unique ‘Hox Experience’. Familiarise yourself with their history, the vibe of Holborn, and what sets them apart in the hospitality industry. This will show your genuine interest and help you connect your experience to their brand.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Prepare examples of how you've successfully led teams in the past, focusing on creating supportive environments and exceeding guest expectations. Be ready to discuss how you can inspire and motivate the team at The Hoxton.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to handle difficult situations or make strategic decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that highlight your commitment to guest satisfaction and your hands-on approach. This role is all about creating memorable experiences, so convey how you plan to bring that passion to The Hoxton.
