Events Operations Manager

We’re looking for a pro‑active, detail‑loving, problem‑solving Events Operations Manager to turn plans into flawless, unforgettable experiences at The Hoxton, Edinburgh. Reporting into the Director of Food & Beverage, you’ll take the lead on keeping our events spaces at The Hoxton, Edinburgh all in full swing and running like a dream. You’ll work across our spaces – from The Get Together, a super‑flexible events room for weddings and conferences, to its sister The Apartment, a signature spot for meetings, private dinners and memorable get‑togethers.

This is our very first Hox in Scotland, located in the charming West End of Edinburgh, across 11 Georgian townhouses with 214 bedrooms, a lively lobby bar, Patatino Italian trattoria, a retro‑inspired cinema and flexible event spaces.

What’s in it for you

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make, and thrive, setting you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get‑togethers, from High Fives to the (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast‑growing, international group that is shaking up the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do

• Responsible for the smooth running of day and evening functions, meetings and events, making sure guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion.
• Ensure individual events are manned proportionately to ensure profitability.
• Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams.
• Ensure GME standards are best in class and locally relevant.
• Both guest and team experience will be at the heart of all you do.
• You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
• Liaise closely with the central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
• Work closely with the Executive Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests.
• Pro‑actively provide input and feedback, look for opportunities to improve and innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad‑hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external guests have the best possible experience with us.
• Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top‑notch.
• Ensure BOH spaces are optimised for seamless events operations.
• Handle stock and expenses and manage the relationship with our events suppliers and contractors.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for guests and their property.

What We’re Looking For

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• Flexibility, this isn’t your typical Monday–Friday role, our busiest moments often fall across evenings and weekends.
• Experience in a similar hospitality event operations management role in a busy, bustling environment.
• You’ve possibly worked in restaurant groups, hotels or contract events catering before.
• Keen to take ownership of and pride in your work, a roll‑up‑your‑sleeves attitude to seeing work through and delivering results.
• Exceptional attention to detail in a fast‑paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.