Event Operations Manager

We are looking for an Event Operations Manager to join our team and take the lead on overseeing the full and successful use of the events space at Thexton, Shoreditch. The Hoxton, Shoreditch was born as a car park and is now a 210‑room hotel offering a meeting and events concept, an open lobby, café and restaurant where you can feel the hustle and energy of Shoreditch.

What you’ll do:

• Manage day and evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams. Both guest and team experience will be at the heart of all you do.
• Lead by example, keep the team involved and motivated, and help them feel empowered and supported.
• Liaise closely with the central Meeting and Event bookings team to ensure a seamless line of communication so our guests have a fantastic and unique experience.
• Work closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests.
• Be operationally present and lead the team in key events, providing outstanding and exemplary experiences for our guests.
• Pro‑actively provide input and feedback, looking for opportunities to improve and innovate how we use the space and manage it.
• Handle requests, invoice processing or gathering feedback – ensuring internal and external customers have the best possible experience.
• Manage a lean team, creating an environment where they feel valued and providing opportunities to grow and develop.
• Take ownership over the costs of the Meeting and Events business, always trying to find efficient solutions whilst keeping quality high and the experience top notch.
• Handle stock, expenses and manage the relationship with our events suppliers and contractors while buying through working with the GM and DOO.
• Take overall responsibility for the health and safety of anyone using the area, including yourself. Provide a secure environment for customers and their property.

Qualifications:

• A track record of leading Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.
• Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage.
• Exceptional attention to detail in a fast‑paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• You’re looking for a place where you can be you; no clones in suits here!
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Keen to take ownership of and pride in your work, a rollup‑your‑sleeves attitude to seeing work through and delivering results.
• You’re up for doing things differently and trying (almost) everything once.
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun along the way.
• Open and honest, with exemplary communication skills – we’re in this together.
• Flexibility in your week‑to‑week rota as business demands are variable.

What’s in it for you…

• Competitive salary
• 28 days holiday (inclusive of bank holidays), pension and life insurance
• A health cash plan to claim money back and access support for physical and mental wellbeing
• Confidential hotline and network of mental health first aiders for support
• Lots of retail and hospitality perks through our partners
• Free night at The Hoxton and a two‑person meal when you first start with us
• We’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something extra when you hit milestones
• Opportunity to progress and switch it up as part of a global family of brands
• Training and learning academies to broaden your skillset and support development
• Extra time off to volunteer with a partner charity
• Regular team get‑togethers, drinks and bi‑annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• Annual diversity and inclusion calendar of events creating opportunities to learn, celebrate and make a positive impact.