At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences at The Hoxton.
- Company: Join The Hoxton, a vibrant hotel brand shaking up the hospitality scene.
- Benefits: Enjoy 29 days holiday, food during shifts, and excellent discounts across our hotels.
- Other info: Regular team events and opportunities for personal development await you!
- Why this job: Be part of a creative environment where your ideas can shine and make a difference.
- Qualifications: Passion for hospitality and experience in leading teams; familiarity with front desk systems is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a calm and quick-thinking Guest Service Manager who cares about the details and is the go-to person at The Hoxton, Edinburgh for our guests and team. Reporting to the Front Office Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
What’s in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do...
- Support the running of our day-to-day front office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Make sure everything is running smoothly and looking sharp, being our guests and teams main contact person and manager on duty, working with the team to find solutions to any hiccups.
What we’re looking for...
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- If you’re familiar with Opera Cloud or similar front desk operating system would be a big advantage.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
Guest Service Manager in Edinburgh employer: The Hoxton
At The Hoxton, Edinburgh, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Guest Service Manager, you'll enjoy 29 days of holiday, comprehensive training, and opportunities for personal growth while being part of a passionate team dedicated to delivering exceptional hospitality experiences. With unique perks like food during shifts, volunteer time off, and exciting team events, you'll find a rewarding environment that encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Edinburgh
✨Tip Number 1
Get to know the company culture before your interview. Check out The Hoxton's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Think about how your experiences align with the role of Guest Service Manager. We want to hear your stories about creating memorable guest experiences!
✨Tip Number 3
Show off your personality! The Hoxton values individuality, so don’t be afraid to let your true self shine through during the interview. Share your passion for hospitality and how you can bring a unique touch to the team.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Guest Service Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Guest Service Manager role. Highlight your relevant experience and skills that match what we’re looking for, like leading a team or creating memorable guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your key points across!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Hoxton!
How to prepare for a job interview at The Hoxton
✨Know the Company Culture
Before your interview, take some time to understand The Hoxton's vibe and values. They’re all about creating a welcoming atmosphere and having fun while working hard. Show that you resonate with their approach to hospitality and can contribute to their unique culture.
✨Demonstrate Your Passion for Hospitality
Be ready to share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests. Highlight your passion for hospitality and how it drives you to make a positive impact on everyone you interact with.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll need to lead by example. Prepare to discuss your leadership style and how you motivate and empower your team. Think of instances where you’ve successfully managed a team or resolved conflicts, as this will demonstrate your capability to inspire others.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to think quickly on your feet, especially in a hospitality context. This will show that you can maintain a calm and friendly demeanour, even under pressure.
