At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at The Hoxton, Edinburgh.
- Company: Join a vibrant hotel known for its friendly and welcoming atmosphere.
- Benefits: Competitive salary, career development, and a fun work environment.
- Other info: Dynamic role with opportunities to grow and express your personality.
- Why this job: Be the face of the hotel and make every guest feel special and valued.
- Qualifications: Experience in hospitality management and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Front Office Manager to lead our Front Office team and keep first impressions unforgettable at The Hoxton, Edinburgh. Reporting to the Director of Rooms, you’ll be responsible for the overall management of the Front of House team ensuring every guest experience feels easy and personal, providing a naturally friendly, helpful, and responsive level of service for our guests.
What You’ll Do
- You’ll ensure all our guests feel they are treated as individuals and leave already planning their next stay.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves. This includes reception, nights, public area and guest service management teams.
- Own the vibe at the front desk, ensuring it feels alive, welcoming and reflective of The Hox at all times.
- Manage departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also proactively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between front office, housekeeping, maintenance and other departments.
Front Office Manager in Edinburgh employer: The Hoxton
At The Hoxton, Edinburgh, we pride ourselves on creating a vibrant and inclusive work environment where our Front Office Manager can thrive. With a focus on personal development and team empowerment, we offer unique opportunities for growth while ensuring every guest experience is memorable. Join us in a location that celebrates individuality and fosters a culture of warmth and hospitality, making it an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Hoxton. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Remember, they want someone who can keep the vibe alive at the front desk!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios and be ready to share your experiences. This will show them you’re the right fit for leading their Front Office team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Hoxton family.
We think you need these skills to ace Front Office Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words. Remember, we’re all about creating memorable experiences!
Tailor Your Application:Make sure to tailor your application specifically for the Front Office Manager role at The Hoxton. Highlight your relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for leading our Front Office team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at The Hoxton
✨Know the Company Vibe
Before your interview, dive into The Hoxton's culture and values. Familiarise yourself with their approach to guest service and how they create memorable experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on empowerment and development. Highlight any specific strategies you've used to motivate staff and enhance guest experiences.
✨Be Ready to Discuss Budget Management
Since managing departmental costs is key, come prepared to discuss your experience with budgeting and cost control. Think of specific instances where you’ve successfully kept expenses in line while still delivering excellent service.
✨Demonstrate Problem-Solving Abilities
In hospitality, things don’t always go as planned. Be ready to share examples of challenges you've faced in previous roles and how you resolved them. This shows your ability to think on your feet and maintain a positive guest experience.
