At a Glance
- Tasks: Create unforgettable experiences for guests at events and meetings.
- Company: Join The Hoxton, a vibrant hotel in Edinburgh's West End.
- Benefits: Competitive pay, 29 days holiday, free meals, and discounts.
- Other info: Enjoy regular team events and opportunities for personal growth.
- Why this job: Be part of a passionate team that values creativity and hospitality.
- Qualifications: Experience in front-of-house roles and a passion for making guests feel welcome.
The Hoxton, Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less).
After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms and the Apartment, plus our foodie hotspot Rondo. All a stone’s throw from the capital’s most famous shopping and entertainment districts.
We’re looking for an outgoing Apartment Host to join us. If you get a kick out of creating an unforgettable experience for guests, then this is the job for you. The Apartment is part of our Group, Meetings and Events spaces which is managed by our Sales team and F&B department.
Job Description
What you’ll do…
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
- You’re our gatekeeper for our meeting room logistics. You know who’s who and what’s what.
- Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy at all time.
- You keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, ensuring billing and checking in and out for events are smooth.
- You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
- You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
- And yes, there’s a little admin… Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
- Tech? No issue. You know your HDMI from your USB and your Mac from a PC. Or, if you’re a technophobe (like some of us!) you’re willing to sink your teeth in and learn the ropes. It is the 21stcentury after all…
Qualifications
What we’re looking for..
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get it done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
- You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in
- Nothing is an issue for you - you know what our guests want even before they do.
- Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
- You pay attention to the details and care about creating great work.
Additional Information
What’s in it for you…
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Apartment Host employer: The Hoxton
At The Hoxton Holborn, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Waiter at Rondo, you'll enjoy competitive perks, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable guest experiences in the heart of Holborn.
StudySmarter Expert Advice🤫
We think this is how you could land Apartment Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hoxton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hoxton
Don't be shy about reaching out to The Hoxton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Apartment Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hoxton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hoxton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
