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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests at events and meetings.
- Company: Join The Hoxton, a vibrant hotel in Edinburgh's West End.
- Benefits: Competitive pay, 29 days holiday, free meals, and discounts.
- Why this job: Be part of a passionate team that values creativity and hospitality.
- Qualifications: Experience in front-of-house roles and a passion for making guests feel welcome.
- Other info: Enjoy regular team events and opportunities for personal growth.
Company Description
We are looking for an Apartment Host to join us at The Hoxton, Shoreditch. If you get a kick out of creating an unforgettable experience for guests, then this is the job for you. The Hoxton, Shoreditch, is where The Hoxton was born. It’s where we first set out to do things a little differently, breaking rules about ‘the way things are done’. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby with Ill Bambini, our Italian Restaurant, and rooftop restaurant Llama Inn, where you can feel the hustle and energy of Shoreditch.
Responsibilities
- Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome to handling any questions and helping out with requests.
- Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor.
- Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
Qualifications
- Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get shit done.
- You’re up for doing things differently and trying (almost) everything once.
- When we’re stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Benefits
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- Health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require about anything and a network of mental health first aiders.
- Retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- We’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra when you hit the big milestones.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Apartment Host employer: The Hoxton
Contact Detail:
The Hoxton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apartment Host
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with The Hoxton's spaces and services. This way, when you chat with potential employers, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Network like a pro! Attend events or meet-ups in the hospitality scene. Connect with people who work at The Hoxton or similar venues. Building relationships can lead to insider info about job openings and recommendations.
✨Tip Number 3
Show your personality! When you get the chance to interview or meet with the team, let your authentic self shine through. The Hoxton values individuality, so don’t be afraid to express your unique approach to hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Hoxton family. Don’t miss out on this opportunity!
We think you need these skills to ace Apartment Host
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences where you've gone the extra mile to make someone’s day better. We want to see that you genuinely care about creating memorable moments for guests.
Be Yourself: We’re all about individuality here at The Hoxton, so don’t be afraid to show your true self in your application. Use your own voice and style to express why you’d be a great fit for our team. Remember, we’re looking for unique personalities, not cookie-cutter candidates!
Highlight Your Team Spirit: Since we value teamwork, make sure to mention any past experiences where you’ve collaborated with others to achieve a common goal. We want to know how you contribute to a positive team environment and support your colleagues while having fun!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for the Apartment Host role. We can’t wait to hear from you!
How to prepare for a job interview at The Hoxton
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with The Hoxton, Edinburgh. Understand its layout, the different spaces available for events, and the overall vibe of the hotel. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Hospitality Passion
During the interview, make sure to express your passion for hospitality. Share specific examples from your past experiences where you went above and beyond to create memorable moments for guests. This will demonstrate that you align with the hotel's values and are ready to contribute positively to the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations as an Apartment Host. Think about times when you've had to manage difficult guests or unexpected challenges during events. Practising these responses will help you articulate your problem-solving skills effectively.
✨Emphasise Teamwork and Flexibility
The Hoxton values a collaborative environment, so be prepared to discuss your experience working in teams. Highlight instances where you supported colleagues or adapted to changing circumstances. This will show that you're not just a lone wolf but someone who thrives in a team setting.
