At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Hoxton.
- Company: Join The Hoxton, a vibrant hotel in Shoreditch with a unique culture.
- Benefits: Enjoy competitive salary, 28 days holiday, health perks, and free meals.
- Other info: Opportunities for growth, regular team events, and a supportive work environment.
- Why this job: Be part of a fun team that values individuality and creativity in hospitality.
- Qualifications: Experience in hospitality and a passion for making guests feel special.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch. The Hoxton, Shoreditch, is where The Hoxton was born. Its where we first set out to do things a little differently, breaking rules about the way things are done. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.
What you'll do:
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we're looking for:
- Hotel or leisure related experience in a similar role.
- If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- You're looking for a place where you can be you; no clones in suits here.
- Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You're not precious. We leave our egos at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we'd have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you:
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It's ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we'll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!
- Enhanced family leave for when you're expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Guest Service Manager in Slough employer: The Hoxton Shoreditch
At The Hoxton, Shoreditch, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Guest Service Manager, you'll not only lead a passionate team dedicated to creating memorable experiences for our guests but also enjoy a range of benefits including competitive salary, generous holiday allowance, and opportunities for personal growth within a global family of brands. With regular team events and a focus on wellbeing, you'll find a supportive environment that encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Slough
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! As a Guest Service Manager, you'll need to charm guests and lead your team. Role-play common scenarios with a friend or family member to boost your confidence and get comfortable with handling different situations.
✨Tip Number 3
Be ready to share your ideas on how to improve guest experiences. Think about what makes a stay memorable and be prepared to discuss your thoughts during the interview. This shows you're proactive and passionate about hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining The Hoxton family right from the start.
We think you need these skills to ace Guest Service Manager in Slough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t hold back on sharing what makes you unique and how you can bring that to The Hoxton.
Tailor Your Application:Make sure to customise your application for the Guest Service Manager role. Highlight your relevant experience in hospitality and how it aligns with our vibe at The Hoxton. Show us why you're the perfect fit!
Show Your Passion:We love a good story! Share your passion for hospitality and any memorable experiences you've had in the industry. This is your chance to show us how you can create those unforgettable moments for our guests.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Hoxton Shoreditch
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Hoxton’s values and what makes their guest experience unique. Research the hotel’s history and its transformation from a car park to a vibrant space. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you’ll need to inspire and lead your team. Prepare examples of how you’ve motivated staff in previous roles or how you’ve handled challenging situations. Highlight your ability to create a positive atmosphere and empower others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you’ve had to manage overbooking or resolve guest complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Bring Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share personal stories about memorable experiences you’ve created for guests or how you’ve gone above and beyond in previous roles. This will help convey your commitment to providing exceptional service.
