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- Tasks: Ensure guests have a fantastic experience during their stay, even at night.
- Company: The Hoxton, Shoreditch is a vibrant hotel in the heart of East London.
- Benefits: Enjoy competitive pay, 19.6 days holiday, health perks, and discounts across the Ennismore family.
- Why this job: Join a fun team, create memorable experiences, and grow within a global brand.
- Qualifications: A positive attitude and eagerness to learn are key; previous experience is a bonus.
- Other info: Free meals during shifts and opportunities for volunteering and team events.
The predicted salary is between 22000 - 30000 £ per year.
The Hoxton, Shoreditch is located in a former car park and has evolved into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, with 210 bedrooms, the Apartment, and two in-house restaurants: Hoxton Grill and Llama Inn.
What's in it for you:
- Competitive salary
- 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and access to various ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Meals provided during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and additional rewards when you hit significant milestones.
- Opportunities to progress and switch roles as part of a global family of brands.
- Training to help you settle into your role and broaden your skillset.
- Extra time off to volunteer with partner charities.
- Regular team get-togethers, including team drinks and bi-annual parties.
- Enhanced family leave for when you're expanding your family.
- An annual diversity and inclusion calendar of events.
What you'll do:
- Ensure our guest experience never flags, even at night, treating guests as individuals and making their stay special.
- Manage the coming and going of guests, ensuring all bills are correct.
- Work with all teams to maintain busy operations and assist the Night Manager with overbooking levels.
- Answer phones, sort out requests, and involve the team as needed, acting as the one-stop-shop for guests.
What we're looking for:
- Someone with a helpful attitude who isn't easily flustered; confidence and problem-solving skills are key.
- Previous hotel experience is beneficial but not essential; eagerness to learn is valued.
- A desire to be yourself; no clones in suits here.
- A passion for hospitality and creating memorable experiences for guests and colleagues.
- A collaborative spirit, leaving egos at the door to get things done.
- A willingness to try new things and embrace different approaches.
- A desire to be part of a supportive and fun team.
Night Receptionist employer: The Hoxton Shoreditch
Contact Detail:
The Hoxton Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with The Hoxton's unique vibe and culture. Understanding the brand's ethos will help you connect with the team and demonstrate your enthusiasm for the role during any informal chats or networking opportunities.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. If you have the chance, volunteer at local events or engage in hospitality-related activities to gain hands-on experience that you can discuss during your interactions with us.
✨Tip Number 3
Network with current or former employees of The Hoxton. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
✨Tip Number 4
Prepare to discuss how you handle challenging situations. As a Night Receptionist, you'll need to be calm under pressure, so think of examples from your past experiences where you've successfully managed difficult scenarios.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service. Emphasise any roles where you've had to work independently or manage guest interactions.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at The Hoxton and how you can contribute to creating memorable experiences for guests.
Showcase Your Attitude: In your application, convey your positive attitude and eagerness to learn. The Hoxton values helpfulness and confidence, so make sure these traits shine through in your writing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at The Hoxton Shoreditch
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences. Share any relevant stories or examples from your past that highlight your passion for helping others, whether it's in hospitality or another field.
✨Demonstrate Problem-Solving Skills
Since the role requires confidence and the ability to work independently, prepare to discuss how you've handled challenging situations in the past. Think of specific examples where you resolved issues effectively, especially in a customer service context.
✨Emphasise Teamwork and Support
The Hoxton values a supportive team environment, so be ready to talk about your experience working in teams. Highlight instances where you collaborated with others to achieve a common goal or helped a colleague in need.
✨Be Yourself
The company is looking for authenticity, so don’t be afraid to let your personality shine through. Be honest about your experiences and what you can bring to the team, as they appreciate individuality over conformity.
