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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Dynamic hospitality group with a focus on exceptional service.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Inspire a team and make a real difference in guest satisfaction.
- Qualifications: Passion for hospitality and strong leadership skills.
- Other info: Join a creative team in the heart of Shoreditch.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic hospitality group is seeking a Guest Service Manager to lead their Front Office team at the Hoxton in Shoreditch, London. The successful candidate will inspire receptionists to create memorable guest experiences and ensure operational excellence.
Responsibilities include:
- Managing rates
- Overseeing team dynamics
- Maintaining the hotel's appearance
Ideal for candidates with a passion for hospitality and team leadership.
Head of Guest Experience employer: The Hoxton Shoreditch
Contact Detail:
The Hoxton Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the Hoxton or similar venues. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories of how you've created memorable moments for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Be prepared to discuss team dynamics! As a potential leader, you’ll want to demonstrate how you inspire and motivate your team. Think of examples where you’ve successfully managed a team and improved their performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve created memorable guest experiences or led a team to success. We want to see that spark!
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Guest Experience role. Highlight relevant skills and experiences that align with the job description. We’re looking for someone who fits right into our dynamic team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Hoxton Shoreditch
✨Know Your Hospitality Inside Out
Make sure you brush up on the latest trends in the hospitality industry. Understand what makes a memorable guest experience and be ready to share your insights during the interview. This shows your passion for the role and that you’re not just another candidate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you inspired your team or improved their performance. This will demonstrate your capability to manage the Front Office team effectively.
✨Be Ready to Discuss Operational Excellence
Familiarise yourself with the key metrics that define operational excellence in hospitality. Be prepared to discuss how you would manage rates and maintain the hotel's appearance, as these are crucial aspects of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and their approach to guest experiences. This not only shows your interest but also helps you gauge if the company aligns with your values and vision for hospitality.
