Guest Service Manager

Company Description

We are looking for a Guest Service Manager to join us at The Hoxton, Shoreditch.

The Hoxton, Shoreditch, is where The Hoxton was born. Its where we first set out to do things a little differently, breaking rules about the way things are done. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and an open lobby, café & restaurant where you can feel the hustle and energy of Shoreditch.

Job Description

What youll do

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay and until they get their bill and head off again
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

Qualifications

What were looking for

Hotel or leisure re…