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- Tasks: Lead the housekeeping team to ensure spotless rooms and a welcoming environment.
- Company: The Hoxton, Shoreditch is a vibrant hotel in the heart of East London.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and retail perks.
- Why this job: Join a fun, supportive team that values individuality and offers growth opportunities.
- Qualifications: Previous housekeeping experience or readiness for a leadership role; attention to detail is key.
- Other info: Free night stays, team events, and a focus on mental wellbeing make this role special.
The predicted salary is between 30000 - 42000 £ per year.
The Hoxton, Shoreditch our first hotel found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and were bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants Hoxton Grill and Llama Inn.
What you'll do:
- Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
- Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.
- Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
- Get actively involved in the team's development to realise their full potential, so we grow together as a Hoxton family.
- Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
- Play a part in our partnership with our external housekeeping providers.
What we're looking for:
- Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role.
- Knowledge of Opera, Knowcross or similar property management systems would be an advantage.
- An eagle-eye for detail, you can spot a slip in standards from a mile away.
- Individuals. You're looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether that's a drink, a meal, an event or a bed for the night.
- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You're not precious. We leave our egos at the door and help get stuff done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you:
- Competitive salary.
- 28 days holiday (including bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we'll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
- Enhanced family leave for when you're expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Assistant Head Housekeeper employer: The Hoxton Shoreditch
Contact Detail:
The Hoxton Shoreditch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices at The Hoxton. Understanding their unique approach to hospitality will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or developed a team in previous roles. This will highlight your ability to lead the housekeeping team effectively.
✨Tip Number 3
Research the property management systems mentioned in the job description, like Opera or Knowcross. Being knowledgeable about these tools can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Assistant Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housekeeping experience and any leadership roles you've held. Emphasise your attention to detail and passion for hospitality, as these are key traits the Hoxton is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've led teams or improved standards in previous positions, showcasing your ability to inspire and support others.
Highlight Relevant Skills: Mention any experience with property management systems like Opera or Knowcross, as well as your ability to work collaboratively with other teams. This will demonstrate that you understand the operational side of the role.
Show Your Personality: The Hoxton values individuality, so let your personality shine through in your application. Use a friendly tone and be authentic about why you want to join their team and contribute to their unique culture.
How to prepare for a job interview at The Hoxton Shoreditch
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm for creating memorable guest experiences, whether it's through a great meal or a comfortable stay.
✨Demonstrate Leadership Skills
As an Assistant Head Housekeeper, you'll be expected to lead and inspire your team. Prepare examples of how you've successfully managed or motivated a team in the past, showcasing your ability to create a supportive and empowering environment.
✨Highlight Your Attention to Detail
The role requires an eagle-eye for detail. Be ready to discuss how you ensure high standards in housekeeping and share any methods or systems you've used to maintain cleanliness and organisation in previous roles.
✨Familiarise Yourself with Relevant Systems
Knowledge of property management systems like Opera or Knowcross can set you apart. If you have experience with these or similar systems, be sure to mention it. If not, consider doing a bit of research to show your willingness to learn.
