Guest Service Manager

Guest Service Manager

Full-Time On-site
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We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Shepherd's Bush
The Hoxton Shepherd's Bush is our fourth London Hoxton and located in the heart of Shepherd's Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet's serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd's Bush is perfectly located for exploring West London. Chet's: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd's Bush.

Job requirements

What we're looking for...
Hotel or leisure related experience in a similar role
If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
Individuals. You're looking for a place where you can be you; no clones in suits here
Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night
You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
You're not precious. We leave our egos at the door and help get shit done
You're up for doing things differently and trying (almost) everything once
If we got stuck in a lift together we'd have a good time and share a few laughs
You want to be part of a team that works hard, supports each other and has fun along the way

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Guest Service Manager employer: The Hoxton Shepherd's Bush

At The Hoxton Shepherds Bush, we pride ourselves on fostering a vibrant and inclusive work culture where every team member can express their individuality. As a Waiter at Chets, you'll not only enjoy competitive benefits and opportunities for personal growth but also be part of a dynamic team dedicated to creating memorable dining experiences in a lively neighbourhood. Join us in a unique setting that blends the warmth of hospitality with the excitement of a diverse culinary scene.

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Contact Details:

The Hoxton Shepherd's Bush Recruitment Team