At a Glance
- Tasks: Lead customer interactions and enhance the aftersales experience in a vibrant retail environment.
- Company: Join Howards Taunton, a dynamic automotive business focused on customer care.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and generous holiday allowances.
- Other info: Work Monday to Friday with opportunities for career growth and regular social events.
- Why this job: Make a real impact by building long-term customer relationships and driving sales.
- Qualifications: Must have automotive experience and excellent communication skills.
The predicted salary is between 26523 - 35000 £ per year.
If you have exceptional communication and customer care skills you will excel in our business. We need a Senior Aftersales Customer Relationship Manager to take ownership of the aftersales customer journey and develop long‑term customer relationships. You will be working with our aftersales teams in Taunton. You will need to be a real ‘people person’ and display proficiency within key areas of the role. Previous experience of working in the automotive industry is essential, along with a minimum of 1 year service in an aftersales role. Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends.
What’s in it for You?
- A competitive base salary of £26,523 and OTE of £35,000 gross per annum.
- A generous and uncapped bonus scheme.
- Enhanced Holiday Allowance – increasing with service and with an additional day for your birthday.
- Training and Career Development – continuous training and opportunities for career progression.
- Pension Scheme – with a well‑known and established provider.
- Life Assurance Scheme – paying a minimum of twice your salary to your loved ones.
- Discounted MOT & Service costs.
- Discounted Gym membership.
- Employment Assistance Programme – providing savings and discounts, GP access, mental health support, physiotherapy and cancer assistance.
- Regular staff social events – to connect with your colleagues.
- Employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme.
- Free refreshments while at work.
Your Role as a Senior Aftersales Customer Relationship Manager:
The key touch point for all customer interactions in our vibrant retail environment. As a fast‑paced, highly customer‑centric business, this role will facilitate exceptional customer experience on every visit. You will be a vital link between our busy sales and aftersales facilities, providing a high level of expertise in aftersales and using the tools provided by the business to ensure the customer only wants a Howard experience for their next showroom or aftersales visit. You will maximise the sale of workshop hours and sell additional aftersales products and services, using customer‑focused processes. You will be responsible for supporting the aftersales manager, providing coaching for other staff, and working towards leading the department.
What Are We Looking For?
- A full driving licence – manual licence essential.
- Excellent communication and customer‑facing skills.
- At least 3 GCSEs at Grade 4 or above or equivalent experience.
- Knowledge of IT and use of software packages.
- Automotive industry experience, with one year service in an aftersales role.
We are an Equal Opportunity Employer and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.
Senior Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton employer: The Howards Group
At Howards Taunton, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer care and employee development. With a Monday to Friday schedule, competitive salary, and generous benefits including uncapped bonuses and enhanced holiday allowances, we empower our team members to thrive both personally and professionally. Join us for regular social events and recognition programmes that celebrate your contributions, making every day at Howards a rewarding experience.
