Parts Supervisor in Taunton

Bridgwater Road, Taunton
Somerset
TA2 8BN

Bridgwater Road, Monkton Heathfield, Taunton
England
TA2 8BN

Can you provide excellent customer service and would you like to work in an Award winning family business? Then we have the job for you.

We are looking for a Parts Supervisor. You will be working from Monday to Friday only – Aftersales at the Howards Group do not work at the weekend!

You must be a motivated individual with excellent attention to detail to progress in the Parts arena. You will be responsible for selling parts and accessories both to internal and external customers.

What do you get from being part of our great Aftersales Team at Howards Parts Hub?

• A generous bonus scheme - enabling you to earn your potential
• No weekend working – you will not be expected to work on Saturday/Sunday
• Enhanced Holiday Allowance - Increasing with service and with an additional day for your birthday
• Training and Career Development - we invest in your growth by providing continuous training and development opportunities - with the Company and the Manufacturer -
• Pension Scheme with a well known and established provider - you may also be able to use salary exchange to increase your contribution
• Life Assurance Scheme - paying a minimum of twice your salary to your loved ones
• Discounted MOT & Service costs - to encourage you and your family to use our great business!
• Discounted gym membership
• Employment Assistance Programme – providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
• Regular staff social events - an opportunity to spend time with your work colleagues
• Group employee recognition programmes, including Employee of the Month and Long Service Recognition Scheme - we value your contribution to our business
• Free refreshments at work

Key Responsibilities will include, but are not limited to:

• Taking retail and trade orders via email and the front counter
• Receiving and processing deliveries
• Supervising the parts department and supporting the staff within it
• Building strong working relationships between the parts department and the wider dealership
• Minimising credits and returns by ensuring the correct parts are ordered and supplied first time
• Working punctually, efficiently and in an organised manner while meeting deadlines
• Being proactive and enthusiastic when dealing with customers
• Demonstrating empathy and providing a high level of customer service
• Completing invoice amendments and verification
• Managing stock inventory and replenishment
• Supporting the training and development of new and existing staff
• Supporting the workshop with all parts related requirements
• Developing and maintaining knowledge across the franchises operated within the group
• Providing cover across the area during periods of sickness and annual leave

What do we want in return?

• Target -driven andCustomer focussedindividuals, a minimum of 12 months automotive parts or aftersales experience.
• Full driving licence.
• Computer literate – ideally with knowledge of an automotive DMS.
• Flexible and a team player – you will need to work across various sites and be able to work independently and as part of the Parts team.
• Excellent customer facing skills with the ability to communicate at all levels. You will be competent in negotiating and closing sales whilst maintaining an excellent customer experience.
• Well-presented - you will be able to engage and build positive relationships with existing and potential customers.
• Able to work with defined processes and guidelines and have good core administration skills to accurately capture and use data.
• Demonstrate a passion for the industry and ability to successfully enthuse/motivate others (customers and colleagues).
• You will have previous experience in the motor trade parts department of 12 months as a minimum

Don’t worry we won’t bombard you with emails and you can refine your preferences at any time.

Our customers say Excellent 4.6 out of 5 based on 1,100 reviews undefined

Thank you Chris at Howards Barnstaple for making the whole experience of buying a new car so straightforward. Chris explained everything so well making my final decision easy. Chris kept me updated with emails and videos of my new car every step of the way. When I collected the car Chris explained everything clearly and the follow up support was very much appreciated.

Welcoming, extremely obliging and helpful without feeling pushy. Very pleased to be offered a really good trial with the car we were interested in and when we decided to buy the experience was very easy and we were led through all the paperwork thoroughly but without any rush. Best car buying experience we've ever had !

Chris was amazing! So incredibly helpful and patient as it was my first car purchase and first time doing the process, Chris was brilliant - thank you! Can’t wait to drive my new Suzuki swift!

I have been looked after like royalty. My sales advisor, Bradley Bailey, has been really helpful, knowledgeable, and friendly. I’m walking away with a new car feeling that I’ve had really good service, having been treated as a VVIP.

Stellar experiance with jon in sales. Thank you

Jon was a lovely chap. Made us laugh and secured us our dream car. Great experience. Made it painless.

I received excellent customer service from George Sutton. George was extremely helpful and informative and the whole process went extremely smoothly and stressful.

Sam was amazing very caring positive and professional service he made me fill very welcome and supportive

We have recently purchased a second hand Hyundai i10 for our son. We wanted to make the purchase from a main dealer for the peace of mind. We were looking around the forecourt when we were approached by Hamish, who quickly found exactly what we wanted in our price bracket. The whole buying process was painless, and we felt like Hamish had a great deal of integrity.

Very helpful and knowledgable staff. Kye was a pleasure to deal with.

Very helpful Chris helped. Would recommend to friends.

Absolutely fantastic service from Teri at Peugeot Yeovil from start to finish. Teri went above and beyond to help us find exactly the Peugeot we wanted, including sourcing it in the exact colour we were looking for. Communication throughout the whole process was excellent, and she kept everything straightforward, professional and stress-free. Nothing was too much trouble, and you could tell she genuinely wanted to make sure we were completely happy with the car. Both myself and my wife absolutely love it and couldn’t be happier with our purchase. A huge thank you to Teri for all her help, patience and excellent customer service. I would have no hesitation whatsoever in recommending Teri and Peugeot Yeovil to anyone looking for their next car. Definitely 5-star service!

Thank you Chris at Howards Barnstaple for making the whole experience of buying a new car so straightforward. Chris explained everything so well making my final decision easy. Chris kept me updated with emails and videos of my new car every step of the way. When I collected the car Chris explained everything clearly and the follow up support was very much appreciated.

Welcoming, extremely obliging and helpful without feeling pushy. Very pleased to be offered a really good trial with the car we were interested in and when we decided to buy the experience was very easy and we were led through all the paperwork thoroughly but without any rush. Best car buying experience we've ever had !

Chris was amazing! So incredibly helpful and patient as it was my first car purchase and first time doing the process, Chris was brilliant - thank you! Can’t wait to drive my new Suzuki swift!

I have been looked after like royalty. My sales advisor, Bradley Bailey, has been really helpful, knowledgeable, and friendly. I’m walking away with a new car feeling that I’ve had really good service, having been treated as a VVIP.

Stellar experiance with jon in sales. Thank you

Jon was a lovely chap. Made us laugh and secured us our dream car. Great experience. Made it painless.

I received excellent customer service from George Sutton. George was extremely helpful and informative and the whole process went extremely smoothly and stressful.

Sam was amazing very caring positive and professional service he made me fill very welcome and supportive

We have recently purchased a second hand Hyundai i10 for our son. We wanted to make the purchase from a main dealer for the peace of mind. We were looking around the forecourt when we were approached by Hamish, who quickly found exactly what we wanted in our price bracket. The whole buying process was painless, and we felt like Hamish had a great deal of integrity.

Very helpful and knowledgable staff. Kye was a pleasure to deal with.

Very helpful Chris helped. Would recommend to friends.

Absolutely fantastic service from Teri at Peugeot Yeovil from start to finish. Teri went above and beyond to help us find exactly the Peugeot we wanted, including sourcing it in the exact colour we were looking for. Communication throughout the whole process was excellent, and she kept everything straightforward, professional and stress-free. Nothing was too much trouble, and you could tell she genuinely wanted to make sure we were completely happy with the car. Both myself and my wife absolutely love it and couldn’t be happier with our purchase. A huge thank you to Teri for all her help, patience and excellent customer service. I would have no hesitation whatsoever in recommending Teri and Peugeot Yeovil to anyone looking for their next car. Definitely 5-star service!