At a Glance
- Tasks: Lead a dynamic team in managing residential lettings and ensuring excellent customer service.
- Company: Join a leading over-50s inclusive jobs board with a focus on community.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a vibrant and collaborative setting.
- Why this job: Make a real impact in the property market while developing your leadership skills.
- Qualifications: ARLA, IRPM or MRICS qualification preferred; strong negotiation and customer service skills required.
The predicted salary is between 50000 - 65000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About the role: The Residential Lettings department is responsible for providing an excellent service to customers from the point of enquiry to move in. The department prepares units for marketing, responds to enquiries, generates viewings, and negotiates offers (internally and with our agents). The department aims to minimise voids periods between tenancies and once an offer is agreed we aim to deliver a seamless tenancy progression process. The department is also responsible for managing and processing anniversary rent reviews, under the legal framework of the Renters Rights Act and implementing annual rent reviews and increases for contractual tenancy agreements. Building and maintaining strong working relationships with tenants is key. Managing a team of four, the Head of Residential Lettings is responsible for the running of the department in respect of new lets and management of periodic tenancies, rent appraisals and management of external agents. You will foster a positive working environment, leading and motivating to maximise rental income on the residential lettings portfolio, through staff engagement and building rapport with team members.
What you will do:
- Manage the department effectively ensuring individual performance is monitored and that development needs and aspirations are met.
- Provide leadership through periods of change management and technology adoption.
- Manage external agent relationships and performance.
- Report to the Executive quarterly summarising performance and highlighting trends.
- Run quarterly Agent meetings.
- Evaluate performance and coach agents as required.
- In Q1 assess and recommend changes to the agent panel to optimise results.
- Build lettings by using and developing contacts and creating new opportunities.
- Appraise development schemes and advise Projects Surveyors, Asset Managers, and Property Managers on design, specification and finish.
- Ensure the creation and maintenance of accurate marketing collateral (with support from internal and external teams) including Rightmove, the company website and all in-house databases.
- Effectively market and promote vacant properties within the residential portfolio, reduce voids and maximise rents achieved.
- Lead on the procurement and performance management of new lets suppliers e.g. furniture, photos, videos etc.
- Oversee maintenance of the company's marketing website ensuring accurate advertising details are updated on the website promptly.
- Oversee maintenance of enquiry records on incumbent software packages, keeping up-to-date on a daily basis, progressing applicants and archiving where necessary.
- Book and conduct viewings with applicants.
- Negotiate property lets with applicants and agents to achieve the optimum balance between rent achieved and speed of let.
- Ensure all internal and external due diligence and compliance requirements are met.
- Work effectively with colleagues in the Residential Management department to ensure a seamless customer experience with transition of duty of care from Lettings to Residential Management.
- Communicate effectively at all levels to promote and achieve the goals of the team internally and the standing and reputation of the Estate externally.
- Evaluate rent revenue and development appraisals.
- Advise the SLT on customer/market preferences and trends.
- Keep up to date with trends in Prime Central London (PCL) and local residential property market.
- Advise on areas of risk to the business.
Financial/KPI Reporting:
- Contribute to preparation of quarterly and annual financial reports.
- Provide market commentary and oversight on request.
- Liaise closely with the Finance department to ensure accurate and complete reporting.
- Prepare all necessary annual budgets and review periodically comparing to actual expenditure.
- Develop departmental strategy goals.
Leadership and Development:
- If requested, join a management group participating in delivery of the company's strategy.
- Lead the development of the department to drive delivery of excellence.
What you will need:
- ARLA, IRPM or MRICS qualification desirable.
- Passion for negotiation and working to and achieving targets.
- Health and Safety legislation knowledge and understanding.
- Strong customer service skills and the ability to develop excellent relationships with existing and potential customers.
- Strong IT skills including Microsoft Office and Real Estate software packages.
- Strong organisational skills.
- Track record of leading and motivating successful teams.
- Be a team player and able to foster relationships with other members of the cross functional team.
- Exhibit ability to develop relationships and partner with members of the organisation outside of the cross functional team.
- Highly developed listening, written and oral communication skills.
- Ability to make persuasive arguments, reflect the appropriate sense of urgency and determine the proper business partners to resolve problems and share information.
Head of Residential Lettings employer: The Howard de Walden Estate
As the Head of Residential Lettings, you will join a dynamic team in a vibrant location, where we prioritise employee growth and development. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our success. With competitive benefits and a commitment to excellence in customer service, we offer a rewarding environment for those looking to make a meaningful impact in the residential lettings sector.
Contact Details:
The Howard de Walden Estate Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Residential Lettings
✨Tip Number 1
Network like a pro! Get out there and connect with people in the residential lettings industry. Attend local events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leaders, be ready to discuss your achievements and how they relate to the role. Bring examples of how you've successfully managed teams or improved processes in previous jobs.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their approach to residential lettings and think about how you can contribute to their goals. Tailor your responses to show that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. So, get your application in and let’s make it happen!
We think you need these skills to ace Head of Residential Lettings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Residential Lettings role. Highlight your experience in managing teams, negotiating deals, and building relationships. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about residential lettings and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve maximised rental income or improved team performance. Numbers speak volumes, so include them where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Howard de Walden Estate
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the Residential Lettings sector. Brush up on the latest trends in Prime Central London and understand the legal frameworks like the Renters Rights Act. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Residential Lettings, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, especially during change management or technology adoption. Highlight your ability to motivate and engage staff to maximise performance.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage in a two-way conversation. This will demonstrate your strong customer service skills and your ability to foster relationships, which is key for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and negotiation skills. Think of specific situations where you’ve successfully negotiated deals or resolved conflicts, and be ready to discuss the outcomes and what you learned from those experiences.
