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- Tasks: Manage properties and support residents transitioning from probation with complex needs.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a meaningful mission helping individuals reintegrate into society.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Work independently while being part of a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.
Responsibilities and Duties
- Managing a number of properties specifically allocated to the MOJ.
- Engaging with individuals with complex needs and working without supervision.
- Ensuring properties are safe, secure and clean.
- Preparing accommodation for occupation in accordance with company timescales.
- Managing the move in/move out process.
- Identifying and resolving all property and maintenance related issues efficiently.
- Undertaking weekly visits to all properties and ensuring residents adhere to the 'house rules'.
- Managing reports of Anti-Social Behaviour and engaging in conflict resolution.
- Building positive relationships with residents and dealing with emergency situations under guidance.
- Meeting tight deadlines and making properties available within agreed timescales.
- Inventory management of all soft furnishings and sundry items.
- Keeping accurate and timely records in accordance with departmental policy.
- Attending mandatory training and participating in staff development courses as appropriate.
Personal Characteristics
Skills
- Confident communicator with excellent written and verbal communication skills.
- Extremely well organised.
- Able to work well under pressure.
- The ability to prioritise.
- Able to work alone and as part of a team.
- Interest and willingness to train.
- Networking with local and national agencies.
- Full and current manual driving licence.
Knowledge
- Experience in the social housing sector, ideally having worked with people at risk of homelessness.
- Experience of supporting individuals with complex trauma and issues.
- Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.
Behaviour
- Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.
- Resilient and able to deal with complex and sometimes challenging presentations.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure the business is working cohesively.
- Keen on a strong compliance culture.
- Able to work without direction.
- Adaptable and prepared to help out if circumstances require.
- Keen to lead by example.
We would expect you at all times to act with integrity, due skill, care and diligence, professionalism, be open and co-operative with colleagues, and act with compassion to those both within the Company and those we support in the accommodation.
Specialist Supported Housing Officer employer: The Housing Network
Contact Detail:
The Housing Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Supported Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of a Supported Housing Officer, especially your ability to handle complex situations.
✨Tip Number 3
Showcase your empathy! When discussing your past experiences, highlight moments where you've successfully supported individuals facing challenges. This is key for a role that involves working with people on probation and those with complex needs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Specialist Supported Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Specialist Supported Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Don't forget to proofread for any typos or grammatical errors – we want to see your attention to detail!
Highlight Relevant Experience: If you've worked in social housing or with individuals facing complex needs before, make sure to mention it! Share specific examples that demonstrate your ability to manage properties and support residents effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Housing Network
✨Know Your Stuff
Make sure you understand the role of a Specialist Supported Housing Officer inside out. Familiarise yourself with the CAS3 contract and the specific needs of People On Probation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to demonstrate your ability to engage with residents effectively. Prepare examples of how you've successfully communicated with individuals facing complex challenges in the past. This will highlight your empathy and understanding of their needs.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve property or maintenance issues quickly and efficiently. Be ready to discuss how you managed these situations, especially in a lone working environment. This will showcase your organisational skills and ability to work under pressure.
✨Emphasise Teamwork and Adaptability
Even though this role involves a lot of lone working, being part of a team is still crucial. Share experiences where you've collaborated with colleagues or local agencies to achieve a common goal. Highlight your adaptability and willingness to support others, as this aligns with the company's values.
