Out of Hours Concierge in Bristol

Out of Hours Concierge in Bristol

Bristol Full-Time 24000 - 36000 £ / year (est.) No working from home possible
The Housing Network

At a Glance

  • Tasks: Support individuals experiencing homelessness, ensuring safety and promoting independence.
  • Company: Join a dedicated team making a real difference in the community.
  • Benefits: Flexible hours, company vehicle, and opportunities for personal growth.
  • Other info: Dynamic role with potential for career advancement and impactful community engagement.
  • Why this job: Be a vital part of a new service that transforms lives and builds trust.
  • Qualifications: Full UK driving licence and strong communication skills required.

The predicted salary is between 24000 - 36000 £ per year.

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness. We are seeking an experienced Concierge to join a brand-new service in Bristol at an exciting time. If you are an experienced Out of Hours Concierge, with experience in an accommodation-based setting and want to help us shape and create a great service for those who need us most, this could be the role for you! * Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people * Highly experienced working in an accommodation-based services for local people experiencing homelessness and multiple disadvantage, who have been referred and accepted into the scheme. What you’ll be doing * Ensure that all aspects of Health & Safety policy and practice are abided by, reinforcing Scheme Rules where appropriate. * Managing Negative Engagement between residents, explaining importance of responsibility to neighbours, issuing information/warnings, liaison with neighbourhood Policing / enforcement etc. * Monitor CCTV and address concerns in line with agreed protocol with the Concierge Manager and Supported Housing Manager, risk assessing concerns to determine intervention priorities. * Ensure security of premises and residents throughout the shift, adhering to escalation policies for serious incidents and safeguarding concerns. * Complete regular patrols of the building / grounds, using the opportunity to ensure residents understand their obligations, as contained / detailed in their accommodation agreement. * Maintain overall compliance and safety through proactive supervision, including the mitigation of fire (or security) related risks, advising and instructing residents to limit fire-loading, fire-starting activities and ensuring escape routes remain clear and accessible. What you’ll receive * Salary - £32,400 * 31 days of annual leave * 41 hours of training * On-site parking * Blue Light Card * Referral programme

Out of Hours Concierge in Bristol employer: The Housing Network

Join our dedicated team as an Out of Hours Concierge, where you will play a vital role in supporting individuals experiencing homelessness and multiple disadvantages. We pride ourselves on fostering a compassionate work culture that values employee growth and development, offering comprehensive training and support to help you thrive in this meaningful position. With flexible working hours, a company vehicle for your shifts, and the opportunity to make a real difference in the community, we are committed to creating a rewarding environment for all our staff.

The Housing Network

Contact Details:

The Housing Network Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Out of Hours Concierge in Bristol

Tip Number 1

Network like a pro! Reach out to people in the industry, attend local events, and connect with others who share your passion for supporting those experiencing homelessness. You never know who might have the inside scoop on job openings!

Tip Number 2

Be ready for the unexpected! Since this role involves lone working and dealing with emergencies, practice your problem-solving skills. Think about how you would handle various scenarios and be prepared to discuss them in interviews.

Tip Number 3

Show off your soft skills! When you get the chance to chat with potential employers, highlight your ability to build trust and engage positively with residents. Share examples of how you've made a difference in similar situations.

Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a real impact in the lives of those we support.

We think you need these skills to ace Out of Hours Concierge in Bristol

Understanding of support needs of people experiencing homelessness
Effective interpersonal skills
Communication Skills
Ability to establish and maintain constructive relationships
Health and Safety knowledge
CCTV monitoring
Incident reporting

Some tips for your application 🫡

Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Out of Hours Concierge. We want to see how you can contribute to supporting those experiencing homelessness, so don’t hold back on sharing relevant examples!

Showcase Your Soft Skills:This role is all about engaging positively with residents, so let us know about your soft skills! Whether it’s your ability to communicate effectively or your knack for building trust, make sure these shine through in your written application.

Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate a well-structured application that’s easy to read and gets straight to the point.

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!

How to prepare for a job interview at The Housing Network

Know the Role Inside Out

Before your interview, make sure you thoroughly understand the responsibilities of the Out of Hours Concierge role. Familiarise yourself with the key duties like managing health and safety, supporting residents, and handling emergencies. This will help you answer questions confidently and show that you're genuinely interested in the position.

Showcase Your Soft Skills

This role requires excellent interpersonal skills, so be ready to demonstrate your ability to engage positively with residents. Think of examples from your past experiences where you've built trust or resolved conflicts. Highlighting these soft skills will show that you can handle the challenges of working with vulnerable individuals.

Prepare for Scenario-Based Questions

Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle specific situations, such as dealing with anti-social behaviour or supporting a resident in crisis. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.

Emphasise Your Flexibility and Initiative

Since this role involves lone working and flexible hours, it's crucial to convey your ability to work independently and adapt to changing circumstances. Share examples of times when you've successfully managed your own workload or adapted to unexpected challenges, demonstrating that you're a reliable and proactive candidate.