At a Glance
- Tasks: Lead and organise the Maintenance Admin Team to ensure high operational standards.
- Company: Join a purpose-led organisation making a real difference in communities.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Embrace a culture of innovation, respect, and continuous improvement.
- Why this job: Be part of a dynamic team driving positive change in housing support.
- Qualifications: Strong organisational and leadership skills; experience in admin teams preferred.
We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
Role Overview – What is it? The role is to operationally lead and organise the Luton based Maintenance Admin Team and to ensure the field-based functions and operations are effectively managed and to high standard.
Main Duties – What needs to be done? Reporting to the Head of Property Services, the role requires leadership responsibility and organisational oversight of the Maintenance Admin Team and to the proactive development and mentoring of the Senior Maintenance Co-Ordinator.
- Oversee the day-to-day operations of the Maintenance Admin Team
- Carry out 1-2-1's and other HR Related tasks
- Overseeing the onboarding and induction of new staff and embedding them into the role
- Seek to develop and lead the organisational function of the Maintenance Admin Team
- Act as a point of referral and to collate information on any external issues/complaints received into Maintenance Admin Team for the Head of Maintenance
- Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
- Work alongside the field-based management team to reach united tasks/goals/KPIs
- Work alongside the wider THN team to reach united tasks/goals/KPIs
- Be an active change agent, seeking to support and promote a culture of continuous improvement
Key Functions within Maintenance Admin Team:
- Overseeing and organising the efficient and effective management of maintenance and cleaning in all properties
- Proactively update and evolve with the Maintenance Admin Teams processes and procedures
- Providing daily/weekly detailed reports to the Head of Maintenance on voids, reactive repairs, performance, KPIs and any ongoing projects
- Organise the working functions of the Maintenance Admin Team to improve/enhance the outward performance of the team
- Work and support Delivery Team in returning keys to managing agents/landlords
- Overseeing the organisation of communal area refurbishment projects from within the Maintenance Admin Team
Relationships – Who will I be working / engaging with?
Internal: Maintenance Department, Landlord Partnerships Department, and Delivery Department
External: Landlord and Letting Agents, and Local Authorities
Competencies – Who with and your skill level?
Skills:
- Organisational skills within an admin team
- Ability to lead a team
- Be commercial; recognising the financial and operational limitations we operate within
- Ability to mentor others
- Confident communicator
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritise
- Able to work alone and part of a team
Knowledge:
- Knowledge of leading and organising an admin team is essential
- Knowledge of maintenance is preferable but not essential
Behaviour:
- A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Resilient and able to deal with people who are complex and sometimes challenging
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- Keen to lead by example
We would expect you at all times to:
- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation
We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process) and references.
Maintenance Service Manager (Maternity Cover) in Luton employer: The Housing Network
The Housing Network (THN) is an exceptional employer, dedicated to fostering a supportive and innovative work culture that prioritises employee growth and community impact. Located in Luton, we offer a collaborative environment where team members are encouraged to lead by example, mentor others, and contribute to meaningful change in addressing homelessness. With a commitment to diversity and inclusion, THN provides opportunities for professional development while championing values of respect, kindness, and dependability.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Service Manager (Maternity Cover) in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching THN's values and mission. Show us how your experience aligns with our commitment to innovation and support in the community.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've led a team or improved processes. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our mission at THN.
We think you need these skills to ace Maintenance Service Manager (Maternity Cover) in Luton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with ours at THN. Share why you're excited about making a difference in our communities.
Tailor Your CV:Make sure your CV is tailored to the Maintenance Service Manager role. Highlight your organisational skills and leadership experience, as these are key for us. Use specific examples that demonstrate your ability to manage teams effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can lead and inspire!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at THN!
How to prepare for a job interview at The Housing Network
✨Know the Organisation Inside Out
Before your interview, take some time to research The Housing Network and its mission. Understand their values, especially around innovation and community support. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Maintenance Service Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or improved processes. Highlight how you can inspire others and foster a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've dealt with complex issues, particularly in maintenance or admin roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Adaptability
The role requires someone who can adapt to changing circumstances and support colleagues. Be ready to discuss times when you've had to pivot quickly or take on additional responsibilities. Show that you're flexible and willing to step up when needed, which is crucial in a dynamic environment like THN.
