At a Glance
- Tasks: Manage bookings and cancellations while supporting vulnerable individuals and families.
- Company: Join a purpose-led organisation making a real difference in the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Exciting growth phase with a chance to develop your career.
- Why this job: Be part of a team that helps those in need and makes a positive impact.
- Qualifications: Strong admin skills, excellent communication, and proficiency in Microsoft Office.
The Housing Network are currently recruiting for a Bookings Administrator to work in our Head Office. We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.
The Bookings Administrator will be responsible for:
- Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice
- Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO)
- Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed in a timely manner
The Bookings Administrator will have:
- Strong administration/customer-service experience
- Excellent communication skills both on the phone and via email
- Strong organisational and time-management skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure
- Ability to handle different types of calls and enquiries and show empathy and understanding when our customers are upset or angry
If this Bookings Administrator role is of interest to you, please click apply now below.
Bookings Administrator in Luton employer: The Housing Network
The Housing Network is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. With Monday to Friday hours, our Residential Cleaning Operative role provides a balanced work-life schedule, along with opportunities for growth within the organisation, making it a rewarding choice for those looking to make a meaningful impact in the Plymouth/Exeter area.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Housing Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Housing Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bookings Administrator in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Housing Network:Your cover letter is your chance to shine! Tell us why you want to work at The Housing Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Housing Network!
How to prepare for a job interview at The Housing Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
