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- Tasks: Manage properties and support residents transitioning from probation with complex needs.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Why this job: Be part of a meaningful mission while developing your skills in a supportive environment.
- Qualifications: Experience in social housing or supporting individuals with complex needs is preferred.
- Other info: Enjoy a dynamic role with opportunities for personal growth and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.
Responsibilities and Duties
- Managing a number of properties specifically allocated to the MOJ.
- Engaging with individuals with complex needs and working without supervision.
- Ensuring properties are safe, secure and clean.
- Preparing accommodation for occupation in accordance with company timescales.
- Performing all necessary functions to manage the move in/move out process.
- Proactively identifying and resolving all property and maintenance related issues efficiently.
- Undertaking weekly visits to all properties and ensuring residents adhere to the 'house rules'.
- Managing reports of Anti-Social Behaviour and engaging in conflict resolution.
- Building positive relationships with residents and dealing with emergency situations under guidance.
- Meeting tight deadlines and making properties available within agreed timescales.
- Inventory management of all soft furnishings and sundry items.
- Keeping accurate and timely records in accordance with departmental policy.
- Attending mandatory training and participating in staff development courses as appropriate.
Personal Characteristics
Skills
- Confident communicator with excellent written and verbal communication skills.
- Extremely well organised.
- Able to work well under pressure and prioritise tasks.
- Able to work alone and as part of a team.
- Interest and willingness to train.
- Networking with local and national agencies.
- Full and current manual driving licence.
Knowledge
- Experience in the social housing sector, ideally with people at risk of homelessness.
- Experience of supporting individuals with complex trauma and issues.
- Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.
Behaviour
- Empathetic and supportive of residents while upholding rules.
- Resilient and able to deal with complex and challenging presentations.
- Methodical in approach to ensure accuracy and comprehensiveness.
- Keen to support colleagues and ensure cohesive business objectives.
- Keen on a strong compliance culture.
- Able to work without direction and adapt to circumstances.
- Keen to lead by example.
We would expect you at all times to act with integrity, due skill, care and diligence, professionalism, openness and co-operation with colleagues, and compassion to those both within the Company and those we support in the accommodation.
Specialist Supported Housing Officer in London employer: The Housing Network
Contact Detail:
The Housing Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Supported Housing Officer in London
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to highlight how your skills align with their mission.
✨Tip Number 2
Practice your communication skills! As a Specialist Supported Housing Officer, you'll need to engage effectively with residents. Try role-playing scenarios with friends or family to build your confidence in handling complex conversations.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or properties in the past. This will demonstrate your ability to handle the responsibilities of the role under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Specialist Supported Housing Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Specialist Supported Housing Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, don’t shy away from demonstrating these skills in your application. Whether it’s through a well-structured cover letter or clear examples in your CV, let us see your confident communication style.
Highlight Relevant Experience: If you've worked in social housing or with individuals facing complex needs, make sure to emphasise that experience. We want to know how you've handled similar situations and what you learned from them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Housing Network
✨Know Your Stuff
Make sure you understand the role of a Specialist Supported Housing Officer inside out. Familiarise yourself with the CAS3 contract and the specific needs of People On Probation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to demonstrate your ability to engage with residents effectively. Prepare examples of how you've successfully communicated with individuals facing complex challenges in the past. This will highlight your empathy and understanding of their needs.
✨Be Ready for Lone Working
Since this role involves a lot of lone working, be prepared to discuss your experience in this area. Share specific instances where you've managed responsibilities independently, ensuring you convey your ability to stay organised and focused under pressure.
✨Demonstrate Problem-Solving Skills
Think of examples where you've identified and resolved issues efficiently, especially in property management or similar settings. Highlight your methodical approach and resilience when dealing with challenging situations, as these traits are crucial for the role.
