At a Glance
- Tasks: Lead and organise the Property Services Admin Team to ensure high standards in maintenance operations.
- Company: Join a purpose-led organisation making a real difference in the community.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to a mission-driven team.
- Why this job: Be a change agent in a dynamic environment focused on innovation and collaboration.
- Qualifications: Strong organisational skills and experience in leading admin teams.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
Role Overview - What is it? The role is to operationally lead and organise the Luton based Property Services Admin Team and to ensure the field-based functions and operations are effectively managed and to high standard.
Main Duties - What needs to be done? Reporting to the Head of Property Services, the role requires leadership responsibility and organisational oversight of the Property Services Admin Team and to the proactive development and mentoring of the Senior Maintenance Co‑Ordinator.
- Oversee the day-to-day operations of the Property Services Admin Team
- Carry out 1-2-1's and other HR Related tasks
- Oversee the onboarding and induction of new staff and embed them into the role
- Seek to develop and lead the organisational function of the Property Services Admin Team
- Act as a point of referral and collate information on any external issues/complaints received into the Property Services Admin Team for the Head of Property Services
- Act as a role model within the business and champion the values that are agreed to be core to our corporate purpose and culture
- Work alongside the field-based management team to reach united tasks/goals/KPI's
- Work alongside the wider THN team to reach united tasks/goals/KPI's
- Be an active change agent, seeking to support and promote a culture of continuous improvement
Key Functions within Property Services Admin Team:
- Oversee and organise the efficient and effective management of maintenance and cleaning in all properties
- Proactively update and evolve with the Property Services Admin Teams processes and procedures
- Provide daily/weekly detailed reports to the Head of Property Services on voids, reactive repairs, performance, KPI's and any ongoing projects
- Organise the working functions of the Property Services Admin Team to improve/enhance the outward performance of the team
- Work and support Delivery Team in returning keys to managing agents/landlords
- Oversee the organisation of communal area refurbishment projects from within the Property Services Admin Team
Relationships - Who will I be working / engaging with?
Internal: Property Services Department, Landlord Partnerships Department, Delivery Department
External: Landlord and Letting Agents, Local Authorities
Competencies - Who with and your skill level?
Skills:
- Organisational skills within an admin team
- Ability to lead a team
- Be commercial; recognising the financial and operational limitations we operate within
- Ability to mentor others
- Confident communicator
- Extremely well organised
- Able to work well under pressure
- Good at multi-tasking
- The ability to prioritise
- Able to work alone and part of a team
Knowledge:
- Knowledge of leading and organising an admin team is essential
- Knowledge of maintenance is preferable but not essential
Behaviour:
- A leader by example, showing both organisational and leadership as well as keen eye for detail and quality
- Methodical in approach to ensure everything is done accurately and comprehensively
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Resilient and able to deal with people who are complex and sometimes challenging.
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
We would expect you at all times to:
- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co‑operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation
We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of 'expertise by experience' and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.
Maintenance Service Manager (Maternity Cover) in London employer: The Housing Network
The Housing Network (THN) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Luton. With a strong commitment to employee growth, we offer opportunities for professional development and mentorship, ensuring that our team members thrive while making a meaningful impact on the community. Our innovative and dynamic culture, combined with our mission to combat homelessness, makes THN a rewarding place to work for those seeking purpose-driven employment.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Service Manager (Maternity Cover) in London
✨Tap into Consulting Networks
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✨Leverage University and Alumni Resources
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We think you need these skills to ace Maintenance Service Manager (Maternity Cover) in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at The Housing Network and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at The Housing Network
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like The Housing Network will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to The Housing Network.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at The Housing Network.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at The Housing Network. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
