At a Glance
- Tasks: Support families facing homelessness to achieve independence and access vital services.
- Company: Join The Housing Network, a passionate team dedicated to making a difference.
- Benefits: Receive dedicated training, flexible hours, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Be a part of a mission-driven organisation that values kindness and respect.
- Qualifications: NVQ Level 3 in relevant fields and experience with vulnerable individuals required.
The predicted salary is between 30000 - 42000 € per year.
We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
To join our Active Opportunity Pathway (AOP) services, working as part of the Support Team to help people experiencing homelessness and multiple disadvantages to overcome barriers to achieving greater independence. As a Family Complex Needs Support Worker, you will be supporting families and their children, who are facing homelessness and have multiple needs. This can include supporting drug and alcohol addiction, debt, parental hospitalisation or imprisonment, disabilities or special educational needs, school absenteeism, language barriers, and more. You will provide support and help to access specialist services by delivering tailored interventions, enabling independence, and preventing homelessness.
Main Duties - What needs to be done?
- Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
- Use your knowledge and experience of working with those experiencing multiple disadvantage to identify and capture risks, using that to help design mitigation strategies and inform coping mechanisms.
- Engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence, then working collaboratively to build (and achieve) a plan for success.
- Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.
- Maintain and regularly update accurate records of all support engagements, support plans, risk assessments and other support pathway elements.
- Champion the principles of trauma-informed engagement and support across the service and wider organisation.
- Deliver a blend of both individual and group sessions, with a focus on helping residents to build and develop their independent living skills and abilities.
- Manage your caseload of residents in an effective and dynamic way.
- Act as a positive role model for residents, using a strength-based approach to helping them set realistic (but aspirational) goals.
Intensive Housing Management:
- Work with colleagues at service and organisational level to ensure maximum levels of service utilisation.
- Support in the process of referral management and support / needs / risk assessment.
- Support residents to understand and complete all necessary tenancy documentation and service entry requirements.
- Take ownership of any rent management matters for your residents.
- Complete regular accommodation inspections.
- Proactively support residents to identify knowledge gaps in terms of their ability to manage a tenancy and live independently.
Relationships - Who will I be working / engaging with?
- Internal - Other AOP service colleagues / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.
- External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners / Housing Benefit Officers / DWP and Employment Partners.
Competencies - Who with and your skill level?
- Extensive and demonstrable knowledge and experience of working with individuals or families experiencing multiple disadvantage.
- Proven abilities to work in a strength-based and trauma-informed way.
- Experience of completing and managing accurate support plans and risk assessments.
- Extensive and demonstrable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable individuals.
- Excellent written / verbal communications skills.
- NVQ Level 3 in Childcare, Social Work, Social Care, Counselling, Youth Work or Education required.
The responsibilities contained within this job description are indicative, but not exhaustive. The post holder may be required to undertake other duties from time to time as the organisation may reasonably require. An Enhanced Disclosure is required for this position. Dedicated training by The Housing Network for Family Support Workers is provided, including Safeguarding Children.
Family Complex Needs Support Worker in Leicester employer: The Housing Network
The Housing Network is an exceptional employer dedicated to making a meaningful impact in the lives of families facing homelessness and complex needs. With a strong commitment to innovation and collaboration, we foster a supportive work culture that prioritises employee growth through dedicated training and development opportunities. Our team members take pride in their roles, knowing they are part of a mission that truly transforms lives, all while working in a dynamic environment that values respect and kindness.
StudySmarter Expert Advice🤫
We think this is how you could land Family Complex Needs Support Worker in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend events, and connect with others who share your passion for supporting families. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in trauma-informed care and strength-based approaches. Make sure they see how your background aligns perfectly with their mission at The Housing Network.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for interviews by practising common questions related to supporting families with complex needs. Think about real-life examples from your past work that demonstrate your ability to make a difference. Confidence is key!
We think you need these skills to ace Family Complex Needs Support Worker in Leicester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping families shine through. We want to see that you genuinely care about making a difference in people's lives, especially those facing homelessness and complex needs.
Tailor Your Experience:Make sure to highlight your relevant experience in your application. Whether it's working with families or managing housing issues, we want to know how your background aligns with the role of a Family Complex Needs Support Worker.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Housing Network.
How to prepare for a job interview at The Housing Network
✨Know Your Stuff
Make sure you understand the complexities of homelessness and the specific challenges families face. Brush up on trauma-informed care and strength-based approaches, as these are key to the role. Being able to discuss these concepts confidently will show that you're serious about making a difference.
✨Show Your Empathy
This role is all about supporting vulnerable families, so be prepared to share examples of how you've demonstrated empathy in past roles. Think about times when you've helped someone overcome barriers or provided support during tough times. This will highlight your suitability for the position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, the types of challenges families typically face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
✨Be Ready to Discuss Your Experience
You’ll need to demonstrate your experience in housing management and working with families facing multiple disadvantages. Be ready to talk about specific situations where you've successfully managed caseloads or facilitated access to services. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
