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- Tasks: Handle inbound maintenance calls and ensure customer satisfaction.
- Company: Community service organisation dedicated to helping residents.
- Benefits: Flexible hours, supportive team, and opportunities for growth.
- Why this job: Make a difference in people's lives while honing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Fast-paced environment that values adaptability and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
A community service organization is seeking a Customer Advisor to handle inbound maintenance calls and ensure customer satisfaction. The ideal candidate will have experience in customer service and possess excellent communication skills.
Responsibilities include:
- Triaging calls
- Assisting residents and landlords
- Maintaining software records
This role requires a problem-solving attitude and the ability to work under pressure in a fast-paced environment. If you are adaptable and focused on customer service, we encourage you to apply.
Maintenance Concierge - Customer Care Specialist in Caddington employer: The Housing Network
Contact Detail:
The Housing Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Concierge - Customer Care Specialist in Caddington
✨Tip Number 1
First things first, research the company! Get to know their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling those inbound maintenance calls.
✨Tip Number 3
Don’t forget to showcase your problem-solving attitude! Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Maintenance Concierge - Customer Care Specialist in Caddington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your communication skills and problem-solving attitude.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your adaptability and how you thrive in fast-paced environments to catch our eye.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for the Maintenance Concierge role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Housing Network
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past, as this role is all about ensuring customer satisfaction. Think of specific examples where you triaged calls or resolved issues effectively.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with explaining your experiences and how they relate to the job.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills. Think of scenarios where you had to think on your feet or adapt quickly to changing circumstances. The interviewer will likely ask you situational questions, so have a few stories ready that highlight your ability to resolve issues under pressure.
✨Familiarise Yourself with Software Tools
Since maintaining software records is part of the job, it’s a good idea to familiarise yourself with common customer service software. If you’ve used any similar tools before, be prepared to discuss your experience with them. This shows you're proactive and ready to hit the ground running.
