At a Glance
- Tasks: Be the friendly voice of The House of Bruar, managing calls and supporting our Mail Order team.
- Company: Join Scotland's celebrated department store with a welcoming and supportive culture.
- Benefits: Enjoy job stability, great training, discounts, and even a birthday day off!
- Other info: Opportunities for career growth and recognition for hard work await you!
- Why this job: Make a real impact as the first point of contact in a luxury brand environment.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen for a receptionist to support the team within The House of Bruar. This role is fundamental to the business as the first point of contact with our stakeholders. The role is a permanent position to assist with our busy Mail Order team. It is based in our Ballinluig office and offers full time hours. Previous experience is preferable, although full training will be given.
About us: Situated just off the A9 in majestic Highland Perthshire, we are Scotland's most celebrated department store. Celebrating our 30th anniversary, we continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, we notice ability and hard work, recognising and rewarding loyal service. Our diverse customer base is reflected in our workplace, which is friendly and welcoming to all.
Key responsibilities:
- Answering, logging and forwarding inbound calls.
- Managing incoming and outgoing post.
- Supporting with administration tasks where required.
- Data capture, managing the sending of catalogues from customer requests.
What we are looking for:
- Excellent command of the English language, both written and spoken.
- A customer service professional who is driven, an excellent communicator and a team player.
- Immaculately presented, ensuring the Reception area is representative of our luxury brand.
Rewards:
- Year-round job stability.
- Great training and career growth.
- Fairness - Over 18’s gets paid the same starting rate as over 21’s.
- Family meal each year in our restaurant after 1 year.
- Substantial discounts throughout the store - increasing with service.
- Staff transport provided from Perth and other local hubs - subsidised for all and free for NEC Card holders and Young Scot free bus holders.
- Long Term service awards – we reward our most loyal colleagues.
- Birthday day off for long serving colleagues.
- Volunteering day for long serving colleagues.
- Healthcare plan after one year service.
- Generous employee referral scheme.
- Holiday entitlement that increases with service.
- Employee Award - we recognise our best performing colleagues each month.
To apply, please email recruitment@houseofbruar.com or write to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.
TELEPHONE RECEPTIONIST employer: The House of Bruar
The House of Bruar is an exceptional employer, offering a supportive and friendly work environment in the stunning setting of Highland Perthshire. With a commitment to employee growth, year-round job stability, and generous benefits such as substantial discounts, healthcare plans, and long service awards, we recognise and reward hard work and loyalty. Join us to be part of a celebrated department store that values its team members and fosters a culture of excellence and community.
StudySmarter Expert Advice🤫
We think this is how you could land TELEPHONE RECEPTIONIST
✨Tip Number 1
Make sure you research The House of Bruar before your interview. Knowing about their history, values, and what makes them unique will show that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your communication skills! As a telephone receptionist, you'll need to be clear and confident on the phone. Try role-playing with a friend to get comfortable with answering calls and handling queries.
✨Tip Number 3
Dress to impress! Since you'll be representing a luxury brand, make sure you present yourself immaculately for the interview. First impressions matter, so show them you can embody their brand from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace TELEPHONE RECEPTIONIST
Some tips for your application 🫡
Craft a Stellar CV:Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the role of a Telephone Receptionist. Keep it clear, concise, and tailored to us at The House of Bruar.
Nail the Cover Letter:This is your chance to show us your personality! Explain why you’re excited about the role and how you can contribute to our team. Make sure to mention your customer service skills and any previous experience that makes you a great fit.
Show Off Your Communication Skills:Since you'll be the first point of contact for our stakeholders, it's crucial to demonstrate your excellent command of the English language. Use clear and professional language in both your CV and cover letter to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It shows us you're keen and makes it easier for us to review your application. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at The House of Bruar
✨Know the Company Inside Out
Before your interview, take some time to research The House of Bruar. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a telephone receptionist, excellent communication is key. Practise speaking clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling calls and inquiries.
✨Dress to Impress
Since the role requires you to represent a luxury brand, make sure you dress immaculately for the interview. Choose professional attire that reflects the company's image, as first impressions matter a lot in customer-facing roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, and company culture. This shows that you’re engaged and serious about the position, plus it helps you determine if it's the right fit for you.
