At a Glance
- Tasks: Be the friendly voice of The House of Bruar, managing calls and supporting our Mail Order team.
- Company: Join Scotland's celebrated department store with a welcoming and supportive culture.
- Benefits: Enjoy job stability, great training, discounts, and even a birthday day off!
- Other info: Opportunities for career growth and recognition for hard work await you!
- Why this job: Make a real impact as the first point of contact in a luxury brand environment.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen for a receptionist to support the team within The House of Bruar. This role is fundamental to the business as the first point of contact with our stakeholders. The role is a permanent position to assist with our busy Mail Order team. It is based in our Ballinluig office and offers full time hours. Previous experience is preferable, although full training will be given.
About us: Situated just off the A9 in majestic Highland Perthshire, we are Scotland's most celebrated department store. Celebrating our 30th anniversary, we continue to expand and innovate, offering huge scope for career growth, job security and consistent hours of work all year round. A big company but on an intimate scale, we notice ability and hard work, recognising and rewarding loyal service. Our diverse customer base is reflected in our workplace, which is friendly and welcoming to all.
Key responsibilities:
- Answering, logging and forwarding inbound calls.
- Managing incoming and outgoing post.
- Supporting with administration tasks where required.
- Data capture, managing the sending of catalogues from customer requests.
What we are looking for:
- Excellent command of the English language, both written and spoken.
- A customer service professional who is driven, an excellent communicator and a team player.
- Immaculately presented, ensuring the Reception area is representative of our luxury brand.
Rewards:
- Year-round job stability.
- Great training and career growth.
- Fairness - Over 18’s gets paid the same starting rate as over 21’s.
- Family meal each year in our restaurant after 1 year.
- Substantial discounts throughout the store - increasing with service.
- Staff transport provided from Perth and other local hubs - subsidised for all and free for NEC Card holders and Young Scot free bus holders.
- Long Term service awards – we reward our most loyal colleagues.
- Birthday day off for long serving colleagues.
- Volunteering day for long serving colleagues.
- Healthcare plan after one year service.
- Generous employee referral scheme.
- Holiday entitlement that increases with service.
- Employee Award - we recognise our best performing colleagues each month.
To apply, please email recruitment@houseofbruar.com or write to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.
TELEPHONE RECEPTIONIST employer: The House of Bruar
Join a dynamic and supportive team in Perth, Aberfeldy, or Blairgowrie, where we prioritise excellent customer service and employee well-being. We offer flexible working arrangements, competitive pay, and generous discounts, alongside robust training and career development opportunities. Our inclusive work culture celebrates loyalty and outstanding performance, making it an ideal place for those seeking meaningful employment in retail and hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land TELEPHONE RECEPTIONIST
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The House of Bruar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The House of Bruar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace TELEPHONE RECEPTIONIST
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The House of Bruar:Your cover letter is your chance to shine! Tell us why you want to work at The House of Bruar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The House of Bruar!
How to prepare for a job interview at The House of Bruar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
