At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service while embracing new technologies.
- Company: Join a rapidly growing e-commerce brand committed to human connection.
- Benefits: Healthcare plan, career growth, subsidised food, and generous discounts.
- Other info: In-person role with excellent long-term service awards and recognition.
- Why this job: Make a real impact on customer experiences during exciting international expansion.
- Qualifications: Proven leadership in fast-paced customer service environments and tech-savvy.
The predicted salary is between 40000 - 50000 £ per year.
Are you a leader with a passion for gold standard customer service? This is an incredible opportunity to lead a high-performing team during a period of international and domestic growth. We are rapidly scaling our e-commerce and mail-order operations, and we need a Head of Customer Service who can balance our deep-rooted commitment to human connection with the power of modern technology. While we are expanding globally, our core philosophy remains unchanged: we believe in real conversations. As our customer service leader, you will ensure that as we adopt new technologies to enhance our efficiency, we never lose the unique personality and 'human touch' that defines our brand.
This is an in person only role, based at our Ballinluig Mail Order Offices.
The Role:
- Lead with Personality: Champion our unique brand voice across all customer touch points.
- International Growth: Oversee the service strategy as we scale our presence in the UK and beyond.
- Innovate & Implement: Leverage new technologies to streamline operations without sacrificing the personalized service our customers love.
- Empower the Team: Manage, mentor, and inspire a dedicated team to deliver consistent excellence.
About You:
- Proven Leadership: You have a track record of managing customer service teams within a fast-paced e-commerce or retail environment.
- Strategic & Tech-Savvy: You understand how to integrate digital tools to support—not replace—human interaction.
- Passionately Personal: You are obsessed with delivering 'gold standard' service and believe that the best customer experiences are built on real relationships.
- Growth Mindset: You thrive in an environment of rapid change and long-term expansion.
If you are ready to deliver the future of our mail order customer experience, we’d love to hear from you.
What we can offer you:
- Healthcare plan after one year service.
- Great training and career growth.
- Subsidised food in our restaurant.
- Substantial discounts throughout the store - increasing with service.
- Great Long Term service awards – we reward our most loyal colleagues with enhanced sick pay, volunteering day, birthday days off and lots of increased benefits throughout the store.
- Generous employee referral scheme.
- Holiday entitlement that increases with service.
- Employee Award - we recognise our best performing colleagues each month.
COME AND DO GREAT THINGS WITH US
Please apply by email or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.
HEAD OF CUSTOMER SERVICE in London employer: The House of Bruar
At The House of Bruar, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal connections and innovative customer service. Located in the picturesque Ballinluig, our team enjoys comprehensive benefits including healthcare plans, career growth opportunities, and generous discounts, all while working in an environment that values loyalty and recognises excellence. Join us to lead a passionate team during an exciting phase of international expansion, where your leadership will shape the future of our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land HEAD OF CUSTOMER SERVICE in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Customer Service role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews! Research the company’s customer service philosophy and think about how you can bring your own leadership style to the table. Be ready to share examples of how you've successfully led teams and improved customer experiences.
✨Tip Number 3
Show off your tech-savvy side! Be prepared to discuss how you've integrated technology into customer service without losing that personal touch. Companies love candidates who can balance innovation with genuine human connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate leaders who can help us deliver that gold standard customer service we pride ourselves on.
We think you need these skills to ace HEAD OF CUSTOMER SERVICE in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique voice shine through! We want to see the real you, so don’t be afraid to inject some personality into your CV and cover letter. Remember, we value human connection just as much as we do professionalism.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your experience in customer service leadership and how it aligns with our commitment to gold standard service. We love seeing how you can contribute to our growth!
Be Tech-Savvy:Since we’re all about balancing technology with personal touch, mention any digital tools or systems you’ve used in previous roles. Show us how you can leverage tech to enhance customer experiences without losing that human element.
Follow the Application Instructions:Don’t forget to apply through our website or send your application to the specified address. Make sure to include both your CV and a cover letter. We’re excited to hear from you, so let’s make it easy for us to find your application!
How to prepare for a job interview at The House of Bruar
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable customer interactions. This will demonstrate that you align with the company's commitment to 'gold standard' service.
✨Highlight Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in fast-paced environments. Think of instances where you empowered your team to excel, especially during periods of change or growth. This will show that you can lead with personality and inspire others.
✨Emphasise Your Tech-Savvy Approach
Be ready to talk about how you've integrated technology into customer service without losing the human touch. Discuss specific tools or systems you've used to enhance efficiency while maintaining personal connections with customers. This will highlight your strategic mindset and adaptability.
✨Demonstrate a Growth Mindset
Share examples of how you've thrived in rapidly changing environments. Talk about challenges you've faced and how you turned them into opportunities for growth, both for yourself and your team. This will resonate with the company's focus on international growth and innovation.
