At a Glance
- Tasks: Manage exciting events from start to finish while delivering exceptional customer experiences.
- Company: Join a leading hotel in London with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, training opportunities, and discounts on travel and dining.
- Other info: Great career growth opportunities within a global hotel brand.
- Why this job: Be part of a dynamic team creating memorable events in a fast-paced environment.
- Qualifications: Experience in event management and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering exceptional customer experiences and creating memorable events? We're looking for an enthusiastic and organised Meetings & Events Executive to join our busy Meetings & Events Sales team at one of London's largest hotels. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong client relationships and managing events from the initial enquiry through to successful delivery.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
What you'll be doing
- Managing meetings and events enquiries from initial enquiry through to post-event follow-up.
- Preparing proposals, quotations, contracts and event documentation.
- Building strong relationships with clients to ensure an exceptional customer experience throughout the booking journey.
- Maximising booking conversions through effective follow-up and proactive sales techniques.
- Identifying opportunities to upsell accommodation, catering and additional services.
- Liaising closely with Operations, Kitchen, Reservations, Finance and Sales teams to ensure every event is delivered seamlessly.
- Producing accurate function sheets and ensuring all event details are communicated effectively to operational teams.
- Managing your event diary to maximise revenue and profitability.
- Handling client feedback and resolving issues professionally.
- Supporting promotional activities, client show rounds and networking events where required.
- Maintaining accurate records and ensuring company standards and procedures are followed at all times.
Requirements
We're looking for an organised, customer-focused professional who enjoys building relationships and delivering exceptional events from enquiry through to completion. To be successful in this role, you'll have:
- Previous experience in a Meetings & Events, Conference & Events, Reservations or Hotel Sales role, ideally within a four or five-star hotel.
- Excellent customer service and communication skills, both written and verbal.
- Experience managing event enquiries, quotations and bookings from initial enquiry through to completion.
- Strong organisational skills with excellent attention to detail and the ability to manage multiple events simultaneously.
- A commercial mindset with confidence in negotiating rates and identifying upselling opportunities.
- The ability to build strong relationships with clients and colleagues across Operations, Kitchen, Sales and Reservations.
- Good administrative skills and experience producing event documentation and function sheets.
- Strong time management skills with the ability to prioritise workload in a fast-paced environment.
- A positive, proactive and solution-focused attitude.
- Confidence working independently while contributing to a collaborative team environment.
- Good IT skills, including Microsoft Office. Experience with Opera Sales & Catering or a similar hotel sales system would be an advantage.
Desirable
- Previous experience within a high-volume Meetings & Events venue.
- Knowledge of the London corporate and events market.
- Experience working with agency bookings and corporate clients.
- Understanding of hotel revenue management principles.
- Knowledge of hotel operations and the planning and delivery of conferences, meetings, weddings or social events.
Benefits
We offer a competitive benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development opportunities
- Travel Card
- Private Medical Cover
- Bonus Scheme (SIP)
- Pension Salary Sacrifice Scheme
- Career development and regular salary reviews
- Interest-Free Season Ticket Loan
- One paid Volunteer Day each year (in addition to annual leave)
- Complimentary meals prepared by our chefs whilst on duty
- Length of Service holiday scheme
- My Millennium employee discounts
- Worldwide hotel accommodation discounts
- 50% discount in Food & Beverage outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel
The Copthorne Tara Hotel London Kensington is a contemporary four-star hotel in the heart of Kensington, just a two-minute walk from High Street Kensington Underground Station. With over 800 guest rooms, extensive conference and banqueting facilities, and a range of dining experiences including the award-winning Bugis Street restaurant, we are one of London's leading destinations for meetings, conferences and events.
About Millennium Hotels & Resorts
Millennium Hotels & Resorts owns and operates a portfolio of over 120 hotels worldwide across Asia, Europe, the Middle East, New Zealand and the United States. Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career progression, international mobility and professional development.
If you're passionate about hospitality, enjoy creating memorable experiences and want to build your career with a global hotel company, we'd love to hear from you.
Meetings & Events Executive in London employer: the Hotel
At Millennium Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Meetings & Events Executive at the Copthorne Tara Hotel in Kensington, you'll enjoy competitive benefits, extensive training opportunities, and a supportive environment that fosters personal and professional growth. Join us to create memorable experiences while benefiting from our global network and career advancement prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings & Events Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like the Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to the Hotel
Don't be shy about reaching out to the Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meetings & Events Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about the Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at the Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
