At a Glance
- Tasks: Lead a dynamic sales team to drive revenue through exceptional meetings and events.
- Company: Join Millennium Hotels & Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive pay, private medical insurance, and exciting team activities.
- Other info: Work at the elegant Copthorne Tara Hotel in London, with great growth opportunities.
- Why this job: Make an impact in a fast-paced environment while developing your career.
- Qualifications: Experience in hotel sales and a passion for customer service are essential.
The predicted salary is between 34650 - 42350 £ per year.
We're looking for an experienced, commercially driven M&E Sales Office Manager to lead our Meetings & Events Sales team at one of London's largest hotels. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys developing people, and has a passion for driving revenue through exceptional customer relationships and operational excellence.
Working closely with the Director of Sales, you'll be responsible for leading the reactive M&E Sales team, growing existing business, securing new accounts, and ensuring every meeting and event is delivered seamlessly from enquiry through to execution.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
What you'll be doing
- Leading, motivating and developing the M&E Sales Office team to achieve exceptional results.
- Driving revenue growth across meetings, conferences, events and group business.
- Managing and developing key client accounts while identifying and securing new business opportunities.
- Working closely with Operations, Reservations, Revenue and F&B teams to ensure outstanding event delivery.
- Monitoring business levels, forecasting revenue and contributing to budgeting and profit targets.
- Developing sales plans, promotions and account strategies to maximise market share.
- Analysing market trends, competitor activity and customer performance to identify commercial opportunities.
- Ensuring Opera Sales & Catering is maintained accurately and departmental standards are consistently met.
- Conducting hotel show rounds, networking events and client meetings to build long-term relationships.
- Supporting clients throughout the planning process and ensuring exceptional customer satisfaction before, during and after every event.
Requirements
We're looking for a motivated sales professional who is passionate about delivering exceptional customer service while driving commercial success. To be successful in this role, you'll have:
- Previous experience in a Meetings & Events, Conference & Events or Hotel Sales role, ideally within a four-star or five-star hotel.
- Experience leading or supervising a sales team.
- A proven track record of achieving sales targets and growing revenue.
- Strong account management and business development experience.
- Excellent communication, negotiation and presentation skills.
- The ability to build lasting relationships with clients and internal stakeholders.
- Strong commercial awareness with the ability to interpret sales data and market trends.
- Experience using Opera Sales & Catering or a similar hotel sales system (preferred).
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- A proactive, positive and solutions-focused approach.
- Confidence working independently while collaborating effectively across departments.
- Flexibility to attend client meetings, networking events and occasional evening functions when required.
Desirable
- Experience within a high-volume meetings and events venue.
- Existing knowledge of the London corporate, agency or MICE market.
- Experience preparing sales forecasts, budgets and business plans.
- Understanding of revenue management principles within the hotel industry.
Benefits
We offer a competitive benefits package including:
- Social events, wellbeing initiatives and team activities
- Ongoing training and career development
- Private Medical Insurance
- Bonus Scheme (SIP)
- Pension Salary Sacrifice Scheme
- Annual salary reviews
- Interest-Free Season Ticket Loan
- Complimentary meals whilst on duty
- Length of Service holiday rewards
- One paid Volunteer Day each year
- My Millennium employee discounts
- Worldwide hotel accommodation discounts
- 50% discount in Food & Beverage outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary four-star hotel located just two minutes from High Street Kensington Underground Station. With over 800 guest rooms, extensive conference and banqueting facilities, and a variety of food and beverage outlets including the award-winning Bugis Street restaurant, we are one of London's leading hotels for meetings, conferences and events.
About Millennium Hotels & Resorts
Millennium Hotels & Resorts owns and operates a global portfolio of over 120 hotels across Asia, Europe, the Middle East, New Zealand and the United States. Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career development and international progression.
M&E Sales Office Manager in London employer: the Hotel
At Millennium Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As the M&E Sales Office Manager at the Copthorne Tara Hotel in London, you'll benefit from ongoing training, career development opportunities, and a competitive benefits package, all while leading a passionate team in one of the city's premier venues for meetings and events. Join us to thrive in a fast-paced environment where your contributions are recognised and rewarded, and where you can build lasting relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land M&E Sales Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like the Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to the Hotel
Don't be shy about reaching out to the Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace M&E Sales Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about the Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at the Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
