At a Glance
- Tasks: Supervise front of house areas and deliver exceptional customer service.
- Company: Join The Hotel Folk, a family-run hotel group with a passion for hospitality.
- Benefits: Enjoy tips, free golf, 50% off food, and 28 days annual leave.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Minimum 2 years in a similar role with strong leadership skills.
The predicted salary is between 26000 - 27000 € per year.
The Hotel Folk are currently looking for a Duty Manager to join their team at The Crown at Woodbridge, Suffolk. You will be fully responsible for the supervision of all front of house areas and provide a professional and consistent level of customer service to all guests. You will also on occasion be in charge of organising and running small events from initial phone call to completion of event.
The successful candidate will have a minimum of 2 years’ recent experience in front of house in a similar role. You will need good organisational and leadership skills and be dedicated to providing our guests with our signature “blow-your-socks-off” hospitality experience. This is a full-time role working variable hours which will include evening and weekend work on a rota basis. Please note that you will need to be at least 18 years old to apply for this role as you will need to supervise the bar area.
Main Responsibilities of a Duty Manager:
- Administration of events
- Day to day supervision of F&B and Bar team
- Maintain a proactive training culture
- Ensure that the team are up to date with all menu product knowledge and arrange training sessions regularly.
- Ensure that all standards of hygiene, cleanliness and food safety are always maintained at the highest possible level.
- Actively seek ways to promote sales and cross sell.
- Support GP management and monthly stock takes.
- Ensure cost effective and effective manpower planning at all times
- Ensure effective communication in F&B/bar and manage the relationship between the Kitchen and service team
- Encourage a “customer first” culture within the team.
- Assist in cellar management, ensure the cellar is clean, tidy and safe.
- Ensure that the Restaurant/Bar SOP is comprehensive and kept up-to-date.
- Be accountable for all bar cash and takings, including end-of-day reconciliation.
- Follow correct cash handling procedures at all times and ensure the team is doing the same.
- Be able to work flexibly – working shifts on a rota, which will include some weekends and bank holidays.
About The Hotel Folk:
Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Benefits of Working as a Duty Manager for The Hotel Folk:
- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave (pro rata for hours worked)
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- 50% off treatments & discounted products at our Weavers' House Spa
- Hospitality Action - Employee Assistance Programme
- Company pension scheme
- Tailored company induction and continued training and development opportunities
You must be eligible to live and work in the UK to be considered for this role. We cannot offer sponsorship.
Duty Manager in Woodbridge employer: The Hotel Folk
The Hotel Folk is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a Duty Manager at The Crown at Woodbridge, you will enjoy competitive pay, generous benefits including free golf and discounts across our hotels and spa, and a commitment to ongoing training and development, all within the picturesque setting of Suffolk. Join us in delivering unforgettable hospitality experiences while being part of a supportive community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Woodbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hotel Folk and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing that 'blow-your-socks-off' experience, think of examples from your past where you've gone above and beyond for guests. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your leadership chops! As a Duty Manager, you'll need to lead a team. Think about how you've motivated others in previous roles and be prepared to discuss your approach to training and team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining The Hotel Folk family. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager in Woodbridge
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2 years of front-of-house experience in your application. We want to see how you've handled similar responsibilities and what makes you a great fit for our team!
Be Personable:Since this role is all about delivering that 'blow-your-socks-off' hospitality, let your personality shine through in your written application. Share a bit about your passion for customer service and how you create memorable experiences for guests.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for in a Duty Manager. It shows us you’re genuinely interested in joining The Hotel Folk.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Hotel Folk
✨Know Your Stuff
Make sure you’re familiar with The Crown at Woodbridge and its unique offerings. Brush up on their menu, services, and any recent events they’ve hosted. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Experience
With a minimum of 2 years in a similar role, be ready to share specific examples of your past experiences. Talk about how you’ve handled customer service challenges or organised events, highlighting your leadership skills and ability to maintain high standards.
✨Emphasise Teamwork
As a Duty Manager, you’ll need to work closely with the F&B and bar teams. Be prepared to discuss how you foster a 'customer first' culture and how you’ve previously trained or motivated your team to deliver exceptional service.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their training programmes or how they promote sales within the team. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
