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- Tasks: Provide friendly customer service and assist with reception duties at The White Lion Hotel.
- Company: Join a family-run hotel known for its unique charm and exceptional hospitality.
- Benefits: Enjoy free meals, discounts, training opportunities, and up to 28 days annual leave.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Enthusiastic attitude and strong communication skills are essential.
- Other info: Flexible 4-day work week with opportunities for personal growth.
Receptionist vacancy at The White Lion Hotel, Aldeburgh, Suffolk
White Lion Hotel
Market Cross Place
Aldeburgh
Suffolk
IP15 5BJ
Hourly Pay | £12.21ph
Schedule | 4 days per week (including weekends)
The White Lion are looking for a friendly, enthusiastic person to join their Reception team
Overall Job Purpose:
To provide all guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. To carry out all reception procedures accurately and efficiently with attention to detail. To be proactive in providing basic support to the Food and Beverage team to ensure a seamless service and guest experience.
Main Responsibilities:
Customer Focus:
- Respond to guest and customer requests courteously and efficiently at all times.
- Take accurate reservation enquiries.
- Ensure that the reception area/lounge is kept clean, tidy and free from rubbish/clutter at all times.
- Be aware of all arrivals/departures, functions, special events and special requests.
- Respond to any special requests accurately and efficiently.
- Communicate with the Housekeeping team and special requests for bedrooms and changes to checkout/check in numbers.
- Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
- Know all the products on offer within the hotel and group.
- Keep product knowledge up-to-date, know the daily specials, menus on offer and promotions at the hotel.
- Assist the Food & Beverage Department when required to ensure all our guests get a Blow Your Socks Off Experience.
Administration:
- Carry out all tasks and procedures in accordance with the procedures manual.
- Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
- Handle cash accurately. Record any transactions and expenditure accurately.
- Ensure that all guests complete a registration card on arrival.
- Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded.
- Record information on manual and computerised systems so that they are always up-to-date and accurate.
- Respond to all in-coming correspondence, requests for information and telephone enquiries are either responded to immediately or within 24 hours
- Keep the daily day book/handover diary up-to-date.
- Produce menu\’s, letters and reports as requested.
Key Performance Measures:
- Accuracy of cash reconciliations and data in-put.
- Guest comments/feedback.
The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post.
Benefits of working as a part of The Hotel Folk
- Free Golf at Thorpeness Golf Club.
- Cost price products at Weavers\’ House Spa (+ VAT) and 50% off treatments Monday to Friday.
- 50% off food in all Hotel Folk restaurants for yourself and up to three others. Free meals when on duty.
- Bed & Breakfast in any of our hotels, prices from only £50 per room per night.
- Employee Assistance Programme.
- Up to 28 days annual leave.
- Company pension scheme.
- Training & Developments Opportunities.
About The Hotel Folk:
Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
You must have the Right to Work in the UK without sponsorship to be considered for this role.
If you think you might be well suited to this role and would like to apply, please send your CV to our HR team by emailing
Receptionist (4 days a week) employer: The Hotel Folk
Contact Detail:
The Hotel Folk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (4 days a week)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The White Lion Hotel. Familiarise yourself with their services, special events, and any recent news. This will show that you're genuinely interested and ready to provide that 'Blow Your Socks Off Experience'!
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing friendly and efficient service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories during the interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent The White Lion Hotel.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people. Plus, it shows you’re keen to be part of our team at The Hotel Folk!
We think you need these skills to ace Receptionist (4 days a week)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and enthusiastic nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your CV and cover letter!
Tailor Your Application: Make sure to tailor your application to the Receptionist role at The White Lion Hotel. Highlight any relevant experience in customer service and mention how you can contribute to creating that 'Blow Your Socks Off Experience' for our guests.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check your CV and cover letter for accuracy, just like you would with guest reservations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at The Hotel Folk
✨Know the Hotel Inside Out
Before your interview, make sure you research The White Lion Hotel thoroughly. Familiarise yourself with their services, special events, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their guest experience.
✨Practice Customer Service Scenarios
As a receptionist, you'll be the first point of contact for guests. Prepare for common customer service scenarios by practising how you would handle various situations, such as dealing with complaints or special requests. This will demonstrate your problem-solving skills and customer focus during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to embody the friendly and enthusiastic persona they’re looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the training opportunities or how the reception team collaborates with other departments. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
