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- Tasks: Lead the reception team and ensure top-notch customer service.
- Company: A friendly, family-run hotel group in beautiful Orford.
- Benefits: Enjoy free golf, food discounts, and a solid pension scheme.
- Why this job: Join a supportive team and make guests feel at home.
- Qualifications: 2 years’ experience in a similar role with great communication skills.
- Other info: Full-time position with a competitive salary of £26,000.
The predicted salary is between 15600 - 36400 £ per year.
A family-run hotel group in Orford is looking for a Reception Duty Manager to lead their reception team. The role requires at least 2 years’ experience in a similar setting. The ideal candidate will display excellent customer service and communication skills, oversee front-of-house operations, and ensure high operational standards.
Benefits include free golf, food discounts, and a company pension scheme. This full-time role offers a salary of £26,000 per annum.
Reception Duty Manager — Lead Front of House in Orford employer: The Hotel Folk
Contact Detail:
The Hotel Folk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Duty Manager — Lead Front of House in Orford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at the hotel. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve handled tricky situations at the front desk.
✨Tip Number 3
Research the hotel group! Knowing their values and what makes them tick will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception Duty Manager — Lead Front of House in Orford
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience in a similar role. We want to see how you've led teams and managed front-of-house operations, so don’t hold back on those details!
Customer Service is Key: Since this role is all about excellent customer service, share specific examples of how you've gone above and beyond for guests. We love hearing about those moments that made a difference!
Tailor Your Application: Take a moment to customise your application for us. Mention why you’re excited about working with our family-run hotel group and how you can contribute to maintaining high operational standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Hotel Folk
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel group thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Reception Duty Manager, excellent customer service is key. Prepare examples from your past experience where you went above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Leadership Qualities
Since you'll be leading the reception team, be ready to discuss your leadership style. Think of specific instances where you successfully managed a team or resolved conflicts. Highlight how you motivate others and maintain high operational standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows you're serious about the position and helps you determine if it's the right fit for you.
