At a Glance
- Tasks: Lead the food and beverage operations while supporting hotel departments.
- Company: Join The Hotel Folk, an award-winning hospitality group.
- Benefits: Enjoy tips, free golf, 50% off food, and discounted stays.
- Other info: Opportunities for training and career growth in a supportive team.
- Why this job: Create unforgettable guest experiences in a vibrant hotel environment.
- Qualifications: Experience in hospitality, fine dining, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Swan at Lavenham is looking for an experienced Operations Manager at The Swan at Lavenham Hotel and Spa. If you are passionate about hospitality and an expert in food and beverage management, you’ll be the type of person we’re looking for to join our dedicated team, who pride themselves on looking after guests better than anyone else in Suffolk.
The Operations Manager’s key role within the hotel will be the direct management of the food and beverage operation whilst providing support to other department heads and to the General Manager. Reporting to the General Manager, you will be an accomplished communicator with a warm and welcoming personality, have exceptional attention to detail, immaculate presentation and experience of fine dining and hotel operations. You will have an enviable track record where guest expectations are regularly exceeded. You will be focussed and innovative, able to create a clear vision geared around constantly improving the offering of our hotel in order to provide the “blow-your-socks-off” hospitality experience for which we pride ourselves.
Benefits of working for The Hotel Folk:
- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave (pro rata for hours worked)
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- 50% off treatments & discounted products at our Weavers' House Spa
- Hospitality Action - Employee Assistance Programme, Retail Discounts
- Company pension scheme
- Tailored company induction and continued training and development opportunities
Please note you must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.
Operations Manager in Lavenham employer: The Hotel Folk
The Hotel Folk is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As an Operations Manager at The Swan at Lavenham, you will enjoy a range of benefits including generous annual leave, discounts on food and spa treatments, and opportunities for professional development, all while being part of a dedicated team committed to delivering outstanding hospitality in the picturesque setting of Suffolk.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Lavenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hotel Folk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hotel Folk
Don't be shy about reaching out to The Hotel Folk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Lavenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hotel Folk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hotel Folk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
