At a Glance
- Tasks: Provide exceptional service to guests and ensure hotel safety during night shifts.
- Company: Join The Hotel Folk, a family-run hotel group passionate about hospitality.
- Benefits: Enjoy free golf, 50% off food, and discounted stays at our hotels.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a friendly team delivering unforgettable guest experiences.
- Qualifications: Previous night portering or hospitality experience; must be 18+.
The predicted salary is between 13 - 13 £ per hour.
The Swan at Lavenham,
High Street,
Lavenham,
Sudbury,
CO10 9QA
Hourly pay
The Hotel Folk have a fantastic opportunity for a Night Porter to join their friendly team at
The Swan at Lavenham Hotel and Spa . You will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
You will have previous experience of night portering and ideally previous experience of working in hospitality.
As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.
Your key tasks as a Night Porter
- Respond to guest and customer requests courteously and efficiently at all times.
- Answer in-coming telephone calls.
- Ensure that all guests complete a registration card on arrival.
- Offer guests assistance with luggage.
- Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
- Follow lock up procedure as efficiently and precisely as possible.
- Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
- Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs.
- Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures.
- To be able to work flexibly – working shifts, weekends and bank holidays.
Benefits of working as a Night Porter
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave (pro rata to hours worked)
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- Discounted products at our Weavers' House Spa
- Family discounts on accommodation
- Hospitality Action - Employee Assistance Programme
- Company pension scheme
- Tailored company induction and continued training and development opportunities
About The Hotel Folk
Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa.
Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Please note that we will not be able to process your application unless you have Right to Work in the UK without sponsorship.
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Night Porter - Lavenham employer: The Hotel Folk
The Hotel Folk is an exceptional employer, offering a vibrant work culture where culinary passion thrives, especially for those in the Chef de Partie role at The Crown & Castle, Orford. With benefits like free golf, generous discounts on food and spa treatments, and a commitment to employee development, we foster an environment that not only values teamwork but also encourages personal growth and skill enhancement in a stunning Suffolk setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Lavenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Hotel Folk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Hotel Folk
Don't be shy about reaching out to The Hotel Folk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter - Lavenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Hotel Folk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Hotel Folk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
