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- Tasks: Deliver exceptional service and ensure guest satisfaction in our restaurant and bar.
- Company: Join The Hotel Folk, a renowned hotel operator in Suffolk.
- Benefits: Enjoy tips, free golf, 50% off food, and discounted stays at our hotels.
- Why this job: Be part of a friendly team and create memorable experiences for guests.
- Qualifications: Previous experience is a plus, but full training will be provided.
- Other info: Flexible shifts with opportunities for growth in a vibrant hospitality environment.
The predicted salary is between 24000 - 36000 £ per year.
The Hotel Folk are looking for bright, bubbly & enthusiastic Food & Beverage Assistants to join our friendly team at The Swan at Lavenham Hotel and Spa. We are looking for full-time team members covering evening service. Shifts are on a rota basis and may include some weekends.
As a Food & Beverage Assistant, you will provide courteous, efficient and knowledgeable service to our guests and ensure that presentation and cleaning standards are achieved and maintained in our Restaurant and Bar areas. Previous waiter or waitress experience is helpful; however, full training will be provided.
Key tasks include:
- Having a keen attention to ensuring customer satisfaction in our restaurant and outside dining areas
- Being knowledgeable in the content of each menu, to be able to correctly advise guests on this
- Able to take orders accurately in a friendly and confident manner
- Ensure that restaurant tables are laid out correctly
Our Food & Beverage Assistants are an integral part of everything we do. They are one of the main reasons our customers love our Hotel and Restaurant. If you feel you would be a perfect fit for our team, please get in touch. We look forward to speaking with you soon.
Benefits of working as a Food and Beverage Assistant (waiter/waitress):
- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- Discounted products at our Weavers' House Spa
- Hospitality Action - Employee Assistance Programme
- Company pension scheme
- Tailored company induction and continued training and development opportunities
About the Hotel Folk: During the 15th century, Lavenham was the 14th richest town in the country, thanks to a thriving wool trade. Today, tourism is one of Lavenham's main industries which has helped create the magic that surrounds this hotel, a must-see destination and a must-stay hotel for UK and International visitors. The town boasts more than 300 timber-framed buildings and can happily claim to be one of the best preserved medieval villages in the UK with The Swan sitting right at its heart.
Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family-run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Job Types: Full-time, Permanent
Pay: Up to £12.21 per hour
Benefits: Flexitime
Work Location: In person
Food and Beverage Assistant in Lavenham employer: The Hotel Folk
Contact Detail:
The Hotel Folk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant in Lavenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hotel Folk and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Food and Beverage Assistant, you'll be interacting with guests all the time. Try role-playing with a friend to get comfortable taking orders and providing excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you care about the role and are ready to represent The Swan at Lavenham Hotel and Spa.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates like you. It makes it easier for us to spot your passion for hospitality and your desire to join our friendly team.
We think you need these skills to ace Food and Beverage Assistant in Lavenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bright and bubbly personality shine through! We want to see your enthusiasm for hospitality, so don’t be afraid to express why you’re passionate about being a Food & Beverage Assistant.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any previous experience in food and beverage service, even if it’s just a little. We love seeing how your skills can contribute to our friendly team at The Swan!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all relevant information without rambling on too much!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Hotel Folk. We can’t wait to hear from you!
How to prepare for a job interview at The Hotel Folk
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu at The Swan. Being able to discuss the dishes confidently and suggest pairings will show your enthusiasm for the role and your commitment to providing excellent service.
✨Show Your Personality
As a Food and Beverage Assistant, being bright and bubbly is key! During the interview, let your personality shine through. Share experiences that highlight your friendly nature and ability to connect with guests, as this is what makes you a great fit for their team.
✨Demonstrate Customer Focus
Prepare examples of how you've ensured customer satisfaction in previous roles. Whether it’s handling complaints or going the extra mile for a guest, showcasing your dedication to customer service will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical shift looks like. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
