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- Tasks: Answer calls, maximise reservations, and deliver exceptional customer service to guests.
- Company: Join The Crown at Woodbridge, part of a family-run hotel group.
- Benefits: Free golf, 28 days leave, 50% off food, and discounted stays.
- Why this job: Be part of a team that creates memorable hospitality experiences.
- Qualifications: GCSE in Maths and English, plus 2 years in sales/customer service.
- Other info: Enjoy ongoing training and development in a supportive environment.
Guest Relations Agent at The Crown at Woodbridge
£13.21 per hour before passing probation
Hours
Minimum 24 hours per week
Following ongoing developments to our online offering for guests, allowing them to use self-service tools and a centralised hub of expertise, we are pleased to offer an opportunity for a Guest Relations Agent in our newly rebranded Guest Relations Team based at The Crown in Woodbridge.
Responsibilities
- Answer calls for all six hotels and direct them appropriately.
- Maximise reservations revenue, convert guest enquiries and deliver exceptional customer service to all guests making reservations within The Hotel Folk.
Qualifications
- Minimum of grade C GCSE (or equivalent) in Maths and English Language.
- Minimum of 2 years’ previous experience in sales and in roles where customer service is a key focus, ideally in hotels.
- Previous experience of working with Guestline or a similar hotel system is beneficial, but not essential as full training will be provided.
Skills & Requirements
- Highly developed interpersonal and sales skills with an excellent telephone manner.
- Ability and knowledge to follow robust business processes.
- Excellent organisational skills, capacity to remain calm under pressure and use initiative.
Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. While each property is unique, all share a commitment to looking after guests and delivering a memorable hospitality experience.
Benefits of Working for The Hotel Folk
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave pro rata
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- Discounted products at our Weavers\’ House Spa
- Hospitality Action – Employee Assistance Programme
- Company pension scheme
- Tailored company induction and continued training and development opportunities
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Guest Relations Agent employer: The Hotel Folk
Contact Detail:
The Hotel Folk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Agent
✨Tip Number 1
Get to know the company! Research The Crown at Woodbridge and its values. This way, when you chat with them, you can show off your knowledge and passion for their unique hospitality experience.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, it’s crucial to have a friendly and professional phone manner. Try role-playing with a friend to get comfortable with handling different types of guest enquiries.
✨Tip Number 3
Show off your sales skills! Think of examples from your past roles where you’ve successfully converted enquiries into bookings. Be ready to share these stories during your interview to demonstrate your ability to maximise reservations revenue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Relations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our Guest Relations Team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and sales. We’re looking for someone who can deliver exceptional service, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining The Hotel Folk family!
How to prepare for a job interview at The Hotel Folk
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Crown at Woodbridge and its unique offerings. Research their guest services and understand how they stand out in the hospitality industry. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of specific situations where you turned a negative experience into a positive one or went above and beyond for a guest.
✨Practice Your Phone Etiquette
As a Guest Relations Agent, you'll be answering calls regularly. Practise your telephone manner before the interview. You might even want to do mock calls with a friend to ensure you sound friendly, professional, and calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
