At a Glance
- Tasks: Supervise front of house areas and deliver exceptional customer service.
- Company: Join The Crown at Woodbridge, a vibrant hotel with a focus on hospitality.
- Benefits: Enjoy tips, free golf, 50% off food, and generous annual leave.
- Other info: Flexible hours with evening and weekend shifts; must be 18+.
- Why this job: Be part of a passionate team creating unforgettable guest experiences.
- Qualifications: Minimum 2 years in a similar front of house role required.
The predicted salary is between 27040 - 28000 £ per year.
The Hotel Folk are currently looking for a Duty Manager to join their team at The Crown at Woodbridge, Suffolk. You will be fully responsible for the supervision of all front of house areas and provide a professional and consistent level of customer service to all guests. You will also on occasion be in charge of organising and running small events from initial phone call to completion of event.
The successful candidate will have a minimum of 2 years’ recent experience in front of house in a similar role. You will need good organisational and leadership skills and be dedicated to providing our guests with our signature “blow-your-socks-off” hospitality experience. This is a full-time role working variable hours which will include evening and weekend work on a rota basis. Please note that you will need to be at least 18 years old to apply for this role as you will need to supervise the bar area.
Main Responsibilities of a Duty Manager:
- Administration of events
- Day to day supervision of front of house areas
Benefits of Working as a Duty Manager for The Hotel Folk:
- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave (pro rata for hours worked)
- 50% off food in all our hotel restaurants
Duty Manager employer: The Hotel Folk
The Crown at Woodbridge is an exceptional employer, offering a vibrant work culture where team members are passionate about delivering outstanding hospitality. With benefits such as free golf at Thorpeness Golf Club, generous annual leave, and substantial discounts on dining, employees enjoy a rewarding experience both personally and professionally. The Hotel Folk prioritises employee growth, ensuring that every Duty Manager has the opportunity to develop their skills in a supportive environment while contributing to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Crown at Woodbridge and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and helps you understand their vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for guests. We want to hear those 'blow-your-socks-off' moments during your chat with us!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insider tips or even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 2 years of front-of-house experience in your application. We want to see how you've handled similar roles and what makes you a great fit for our team!
Be Personable:Since this role is all about delivering that 'blow-your-socks-off' hospitality, let your personality shine through in your written application. Share a bit about your passion for customer service and how you connect with guests.
Organisational Skills Matter:We’re looking for someone who can juggle multiple tasks, especially when it comes to organising events. Mention any relevant experience you have in event management or multitasking in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining The Hotel Folk.
How to prepare for a job interview at The Hotel Folk
✨Know the Venue Inside Out
Before your interview, make sure you research The Crown at Woodbridge thoroughly. Familiarise yourself with their services, atmosphere, and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Duty Manager, providing exceptional customer service is key. Prepare examples from your past experience where you went above and beyond for guests. Highlight situations where you resolved issues or received positive feedback to demonstrate your commitment to that 'blow-your-socks-off' hospitality experience.
✨Demonstrate Leadership and Organisation
Since you'll be supervising front of house areas and organising events, be ready to discuss your leadership style and organisational skills. Think of specific instances where you successfully led a team or managed an event, and be prepared to explain how you handled challenges that arose.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in this role. This shows your enthusiasm and helps you determine if the job is the right fit for you.
