At a Glance
- Tasks: Deliver exceptional customer service as a Receptionist and Food & Beverage Assistant.
- Company: Join The Hotel Folk, a group of luxury hotels in beautiful Suffolk.
- Benefits: Enjoy tips, free golf, 50% off food, and discounted stays at our hotels.
- Other info: Flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 12 - 12 £ per hour.
Brudenell Hotel, The Parade, Aldeburgh, Suffolk IP15 5BU
Pay: Up to £12.71 per hour
As a Receptionist, you will be the centre of the hotel, first impression and last impression our guests have of our hotel and team. Offering knowledge of the local area to our guests, explaining our latest offers to guests and booking guests into the restaurant and hotel rooms.
Key Tasks required from our new Receptionist:- To provide outstanding customer service at all times to each and every guest.
- To support with general administration tasks and restaurant bookings for the hotel.
- To respond to guest and customer requests courteously and efficiently at all times.
- Good telephone manner, answering any enquiries and taking bookings.
- To be aware of all arrivals/departures, functions, special events and special requests.
As a Food & Beverage Assistant you will provide courteous, efficient and knowledgeable service to our guests and ensure that presentation and cleaning standards are achieved and maintained in our Restaurant and Bar areas.
Key tasks include:- Having a keen attention to ensuring customer satisfaction in our restaurant and outside dining areas.
- Being knowledgeable in the content of each menu.
- Being able to take orders accurately in a friendly and confident manner.
- Know how to serve drinks correctly i.e. the right glass, presentation, mixers.
- Use the till accurately to record all transactions, ensure that all orders are paid for and accounted for.
- Keep the bar and restaurant areas clean and tidy at all times.
Our Front of House folk are an integral part of everything we do. They’re one of the main reasons our customers love our Hotel and Restaurant. If you feel you would be a perfect fit for our team, please get in touch. We look forward to speaking with you soon.
Please note you must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.
Benefits of working for The Hotel Folk include:- A share of the tips.
- Free Golf at Thorpeness Golf Club and Hotel.
- 28 days annual leave.
- 50% off food in all our hotel restaurants.
- B&B in any of our hotels starting from only £50 per room, per night.
- Discounted products at our Weavers' House Spa.
- Hospitality Action - Employee Assistance Programme.
- Company pension scheme.
- Tailored company induction and continued training and development opportunities.
About The Hotel Folk: The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
If you would like to apply for this role, please email your CV to careers@thehotelfolk.co.uk and include the job role that you are applying for in the subject box.
Hotel Receptionist / Food and Beverage Assistant in Aldeburgh employer: The Hotel Folk
The Hotel Folk is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering outstanding hospitality. Located in the picturesque town of Aldeburgh, employees enjoy unique benefits such as free golf, generous discounts on accommodation and dining, and a commitment to personal growth through tailored training programmes. Join us to be part of a passionate community dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist / Food and Beverage Assistant in Aldeburgh
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, the menu, and the services offered. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist or food and beverage assistant. This will help you feel more confident during interviews and demonstrate your ability to handle guest requests with ease.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the industry. Connecting with others in the field can lead to job opportunities and insider tips on landing that perfect role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Hotel Folk team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hotel Receptionist / Food and Beverage Assistant in Aldeburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience for the Hotel Receptionist and Food & Beverage Assistant roles. Mention any customer service experience and skills that align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Hotel Folk
✨Know the Hotel Inside Out
Before your interview, make sure you research Brudenell Hotel thoroughly. Familiarise yourself with their services, local attractions, and any recent news or events. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Receptionist and Food & Beverage Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure guest satisfaction.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests, practice your telephone manner and face-to-face communication. Role-play common scenarios with a friend, such as taking bookings or answering inquiries, to build your confidence and ensure you come across as friendly and professional.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. Aim for a polished look that reflects the hospitality industry standards. This shows that you take the opportunity seriously and understand the importance of presentation in this role.
