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- Tasks: Provide exceptional customer service and guide members in healthcare choices.
- Company: Join HCF, Australia's largest Not-For-Profit Health Fund.
- Benefits: Flexible work, wellness programs, discounts on insurance, and 18 weeks parental leave.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Inclusive culture with continuous learning and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join the dedicated team at our HCF Doncaster Branch. Every day, you’ll have the opportunity to provide exceptional customer service.
About the Role
As a Branch Member Consultant at HCF, you will be the face of Australia’s largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This full-time position is based in our HCF Doncaster Branch. You will also be required to work 1 - 2 Saturdays per month from 10am - 2pm. Please note there will be one week of training in our Head Office in Sydney CBD (commencing 16th March), with travel and accommodation arranged in advance.
Responsibilities
- Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
- Ensure resolutions to our members’ problems that go beyond expectations.
- Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
- Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
- Proven background in customer service environments, with the ability to build rapport quickly and confidently.
- Quick to grasp complex computer systems.
- Thrives in a collaborative team environment.
- Adaptable to evolving work practices and needs.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
- Purpose-driven passion: We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
- Wellness and work-life balance: We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to:
- Step Forward
- Get There Together
- Make it Better
- Stay Human
- Walk in Their Shoes.
We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.
Branch Member Consultant in Doncaster employer: The Hospitals Contribution Fund of Australia Limited
Contact Detail:
The Hospitals Contribution Fund of Australia Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Member Consultant in Doncaster
✨Tip Number 1
Get to know the company! Research HCF's values and mission. When you walk into that interview, show us you understand our purpose of making healthcare affordable and member-focused. It’ll make you stand out!
✨Tip Number 2
Practice your people skills! As a Branch Member Consultant, you'll be the face of HCF. Role-play common customer scenarios with a friend to boost your confidence in needs-based selling and problem-solving.
✨Tip Number 3
Network like a pro! Connect with current or former HCF employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at HCF Doncaster.
We think you need these skills to ace Branch Member Consultant in Doncaster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and needs-based selling. We love seeing how your skills align with our mission at HCF, so be specific about your relevant experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at The Hospitals Contribution Fund of Australia Limited
✨Know Your Stuff
Before the interview, make sure you understand HCF's mission and values. Familiarise yourself with their range of health and insurance products. This will help you demonstrate your genuine interest in the role and how you can contribute to their purpose-driven culture.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build rapport quickly and resolve issues effectively. This is crucial for a Branch Member Consultant, as you'll be the face of HCF.
✨Practice Needs-Based Selling
Brush up on needs-based selling techniques. Think about how you can identify customer needs and tailor your approach accordingly. Be ready to discuss how you would apply these skills in a healthcare context during the interview.
✨Be Ready for Teamwork Questions
Since collaboration is key at HCF, prepare to discuss your experiences working in teams. Think of specific instances where you contributed to a team goal or helped a colleague. This will show that you thrive in a collaborative environment.