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- Tasks: Ensure guests are checked in, handle queries, and assist with night operations.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and training provided for career growth.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel welcome.
- Qualifications: Previous hotel experience is a plus, but we’ll train you!
- Other info: Dynamic work environment with opportunities to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a Night Porter to join our team.
Responsibilites include:
- Conduct regular fire and security walks throughout the night
- Ensure all guests are checked in to the agreed standard with payment methods secured against bookings
- Process no shows ensuring payment is secured against bookings where possible
- Monitor the phone lines and repond to customer queries
- Implement the night audit
- Assist with the processing of reports for the breakfast teams
- Respond to power alerts in a timely manner
- Assist with late night bar and room service requirements
Qualifications:
- Previous experience within a hotel setting desirable
- Knowlegde of the Opera Cloud system is advantageous, however full training will be provided.
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Night Porter employer: The Hospitality Club
Contact Detail:
The Hospitality Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to see how you handle guest queries and ensure their satisfaction, so share specific examples from your past experiences.
✨Tip Number 2
Familiarise yourself with the Opera Cloud system before your interview. Even if you haven't used it before, showing that you're proactive about learning can really impress us!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows us that you’re genuinely interested in the role and the hotel environment. Plus, it’s a great way to find out if we’re the right fit for you too.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications come directly from candidates who are excited about joining our team!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in a hotel setting. We want to see how your background aligns with the Night Porter role, so don’t hold back on sharing relevant details!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your responses are easy to read and straight to the point. This helps us get to know you better!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities like handling customer queries or assisting with reports. It shows us you’re genuinely interested in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. We can’t wait to hear from you!
How to prepare for a job interview at The Hospitality Club
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations, especially the night porter role. Familiarise yourself with common tasks like check-ins, handling payments, and responding to customer queries. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a night porter, you'll be the face of the hotel during late hours. Prepare examples of how you've handled customer queries or resolved issues in the past. Highlighting your ability to stay calm under pressure will definitely impress the interviewers.
✨Be Ready for Technical Questions
Even though full training will be provided, having a basic understanding of systems like Opera Cloud can set you apart. If you have any experience with similar software, mention it! If not, express your eagerness to learn and adapt quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical night looks like, or how they handle busy periods. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
