Compassion. Commitment. Charity. Caring. These aren’t just words at St. John & St. Elizabeth Hospital — they are the values that shape every patient experience, every staff interaction, and the care we provide. As one of the UK’s leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice.
We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team — the first point of contact for patients, insurers and other referrers.
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
What You’ll Be Doing
This is a pivotal role which will be focused on:
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
- Helping to create self-pay quotes
- Building relationships with consultants and their offices
What We’re Looking For
- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
- A self-starter who is proactive, solutions-oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- Staff Gym access
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
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New Enquiry Advisor - Part Time. employer: The Hospital Of St John & St Elizabeth
The Hospital Of St John & St Elizabeth is an exceptional employer, offering a supportive and collaborative work culture that prioritises high-quality palliative care. Located in the heart of London, employees benefit from opportunities for professional growth through mentorship and involvement in evidence-based practice, all while making a meaningful impact on patients' lives in a compassionate environment.
Contact Details:
The Hospital Of St John & St Elizabeth Recruitment Team
