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- Tasks: Lead patient experience initiatives and drive quality improvements in healthcare services.
- Company: Luxury private hospital with a strong commitment to patient care and community support.
- Benefits: Generous annual leave, private healthcare, discounts, and professional development opportunities.
- Why this job: Make a real difference in patient care while working in a supportive and engaging environment.
- Qualifications: Registered Nurse with management experience and strong communication skills.
- Other info: Join a passionate team dedicated to continuous improvement and excellent patient experiences.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. The post holder will be responsible for ensuring systems are in place to provide meaningful feedback from patients and the public about the quality of all Hospital and Hospice services with effective reporting, analysing of data and shared learning. Ultimately driving service and quality improvements, resulting in excellent patient experience. This is a key post to ensure the provision of high quality, responsive services with the needs of the patient placed at the centre of care delivery. Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St John’s.
Responsibilities:
- To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey results with teams and across the wider organisational agenda, assessing these against service standards.
- To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers.
- To respond to all formal complaints according to the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of complaints management.
- Establish a patient involvement group to provide involvement and feedback into key projects.
Requirements:
- Professional Registration in Nursing.
- Management / Leadership training.
- Experience of management of complaints and gaining patient feedback.
- Positive and assertive manner.
- Enthusiasm and commitment to excellent patient care and continuous improvement.
- Good communication skills.
- Ability to influence and motivate others.
- Proficient IT skills.
- BSc / MSc in Healthcare.
Benefits:
- Private healthcare scheme worth up to £20,000 per year.
- 27 days annual leave.
- Blue Light Card discounts.
- Interest‑free season ticket loans.
- Cycle to work scheme.
- Free eye check‑up vouchers with contribution towards lenses.
- Free newspaper and media subscriptions.
- Local Business discounts.
- Discount in our Hospice Charity shop.
- Refer a Friend scheme.
Head of Patient Experience. employer: The Hospital Of St John & St Elizabeth
Contact Detail:
The Hospital Of St John & St Elizabeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Experience.
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about patient experience roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the latest trends in patient experience. Show us you’re not just passionate but also knowledgeable about innovative feedback methods and quality improvement strategies.
✨Tip Number 3
Practice your communication skills! You’ll need to influence and motivate others, so role-play common interview scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our HJE Family.
We think you need these skills to ace Head of Patient Experience.
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient feedback and quality improvement. We want to see how your skills align with our mission of enhancing patient experience!
Showcase Your Passion: Let your enthusiasm for patient care shine through! Share specific examples of how you've driven service improvements or handled complaints effectively. We love seeing candidates who are genuinely committed to making a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Hospital Of St John & St Elizabeth
✨Know Your Patient Experience Metrics
Familiarise yourself with key patient experience metrics and how they relate to service quality. Be ready to discuss how you would analyse and report on these metrics, as well as any innovative methods you've used in the past to gather patient feedback.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management and leadership experience, especially in handling complaints and driving service improvements. Think about specific situations where you influenced teams or motivated others to enhance patient care.
✨Demonstrate Your Communication Prowess
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would engage with various stakeholders, from patients to department heads, to ensure a collaborative approach to patient experience.
✨Align with Their Values
Research the organisation's mission and values, particularly their commitment to patient care and continuous improvement. During the interview, express how your personal values align with theirs and share your enthusiasm for contributing to their goals.
