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- Tasks: Lead patient experience initiatives and drive quality improvements in healthcare services.
- Company: Luxury private hospital with a strong commitment to patient care and community support.
- Benefits: Private healthcare, 27 days leave, discounts, and ongoing professional development.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Nursing registration, management experience, and strong communication skills.
- Other info: Join a passionate team dedicated to continuous improvement and excellent patient experiences.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for an experienced and flexible Head of Patient Experience to support our Director of Patient Safety & Quality Improvement. The post holder will be responsible for ensuring systems are in place to provide meaningful feedback from patients and the public about the quality of all Hospital and Hospice services with effective reporting, analysing of data and shared learning. Ultimately driving service and quality improvements, resulting in excellent patient experience. This is a key post to ensure the provision of high quality, responsive services with the needs of the patient placed at the centre of care delivery.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St John’s.
Responsibilities:
- To work in partnership with Heads of Departments to analyse and share key findings of patient satisfaction survey results with teams and across the wider organisational agenda, assessing these against service standards.
- To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers.
- To respond to all formal complaints according to the quality standards set out in the Hospital complaints policy and ISCAS, across the three stages of complaints management.
- Establish a patient involvement group to provide involvement and feedback into key projects.
Am I the right person for this role?
- Professional Registration in Nursing Management / Leadership training.
- Experience of management of complaints and gaining patient feedback.
- Positive and assertive manner.
- Enthusiasm and commitment to excellent patient care and continuous improvement.
- Good communication skills.
- Ability to influence and motivate others.
- Proficient IT skills.
- BSc / MSc in Healthcare.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
- Private healthcare scheme worth up to £20,000 per year.
- 27 days annual leave.
- Blue Light Card discounts.
- Interest‑free season ticket loans.
- Cycle to work scheme.
- Free eye check‑up vouchers with contribution towards lenses.
- Free newspaper and media subscriptions.
- Local Business discounts.
- Discount in our Hospice Charity shop.
- Refer a Friend scheme.
Head of Patient Experience. employer: The Hospital of St John & St Elizabeth
Contact Detail:
The Hospital of St John & St Elizabeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Patient Experience.
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about patient experience roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent initiatives. Show us how your experience aligns with their mission to enhance patient care and quality improvement.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven service improvements or handled patient feedback in past roles. We love hearing about real-life impacts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Head of Patient Experience.
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient care and management. We want to see how your skills align with the responsibilities of the Head of Patient Experience role, so don’t hold back!
Showcase Your Passion: Let your enthusiasm for patient care shine through in your application. We’re looking for someone who is committed to continuous improvement and excellent patient experiences, so share examples that demonstrate this passion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Hospital of St John & St Elizabeth
✨Know Your Patient Experience Metrics
Before the interview, brush up on key patient experience metrics and how they relate to service quality. Be ready to discuss how you’ve used data to drive improvements in previous roles, as this will show your analytical skills and commitment to enhancing patient care.
✨Showcase Your Communication Skills
As a Head of Patient Experience, communication is key. Prepare examples of how you've effectively communicated with teams and patients in the past. Highlight any innovative ways you've gathered feedback or resolved complaints, demonstrating your ability to influence and motivate others.
✨Demonstrate Your Leadership Style
Think about your leadership style and how it aligns with the organisation's values. Be prepared to discuss how you’ve led teams through change or improvement initiatives, especially in healthcare settings. This will help them see you as a strong candidate who can drive service enhancements.
✨Prepare Questions About Their Patient Involvement Initiatives
Show your genuine interest in the role by preparing thoughtful questions about their current patient involvement strategies. Ask how they measure success in patient feedback and what challenges they face. This not only demonstrates your enthusiasm but also your proactive approach to understanding their needs.
