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- Tasks: Be the first point of contact for patients and insurers, turning enquiries into bookings.
- Company: Join a leading charitable private hospital with a mission to provide compassionate care.
- Benefits: Flexible part-time hours, work in a supportive environment, and make a real difference.
- Other info: Located in St John’s Wood, just minutes from Central London.
- Why this job: Help patients while developing your skills in a dynamic healthcare setting.
- Qualifications: Experience in sales-focused roles, excellent communication skills, and a compassionate attitude.
The predicted salary is between 12 - 15 ÂŁ per hour.
The closing date is 18 May 2026. Compassion. Commitment. Charity. Caring. These aren't just words at St. John & St. Elizabeth Hospital; they are the values that shape every patient experience, every staff interaction, and the care we provide.
Main duties of the job:
As one of the UK’s leading independent charitable private hospitals, our profits go directly towards funding our on‑site hospice. This purpose guides us and now we’re looking for someone equally inspired to join us as our New Enquiry Advisor.
About us:
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our luxury private hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our on‑site hospice, St John’s.
Job responsibilities:
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings.
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys.
- Helping to create self‑pay quotes.
- Building relationships with consultants and their offices.
Person Specification:
Experience:
- Proven experience within a sales‑focused call centre team, ideally within healthcare or a service‑led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's.
- A self‑starter who is proactive, solutions‑oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient‑first environment.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
New Enquiry Advisor - Part Time in City of Westminster employer: The Hospital of St John and St Elizabeth
Contact Detail:
The Hospital of St John and St Elizabeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Enquiry Advisor - Part Time in City of Westminster
✨Tip Number 1
Get to know the company! Research St. John & St. Elizabeth Hospital and understand their values. When you chat with them, show how your passion for compassionate care aligns with their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, do some mock calls with friends or family. Focus on being warm and engaging, just like you'd want to be with patients.
✨Tip Number 3
Prepare for those KPIs! Think about how you've met targets in the past and be ready to share specific examples. Show them you're not just about hitting numbers but also about providing excellent patient experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at St. John & St. Elizabeth Hospital.
We think you need these skills to ace New Enquiry Advisor - Part Time in City of Westminster
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your compassionate side shine through. Use examples that demonstrate your commitment to patient care and how you’ve made a difference in previous roles. We want to see that you truly care about the people you’ll be helping!
Highlight Relevant Experience: Make sure to showcase any experience you have in sales-focused environments, especially in healthcare. We’re looking for someone who can hit those KPIs, so don’t be shy about sharing your achievements and how you’ve turned leads into bookings in the past.
Be Proactive and Solutions-Oriented: In your application, emphasise your proactive nature and problem-solving skills. We love self-starters who can think on their feet, so share instances where you’ve identified booking barriers and come up with innovative solutions to overcome them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team at St. John & St. Elizabeth Hospital!
How to prepare for a job interview at The Hospital of St John and St Elizabeth
✨Understand the Values
Before your interview, take some time to really understand the values of St. John & St. Elizabeth Hospital. Compassion, commitment, charity, and caring are at the heart of their mission. Think about how you can demonstrate these values in your responses and share personal experiences that align with them.
✨Showcase Your Sales Experience
Since this role is focused on handling enquiries and converting leads into bookings, be ready to discuss your previous sales experience. Prepare specific examples of how you've successfully managed calls, handled objections, and achieved KPIs in a call centre environment, especially if it's in healthcare.
✨Demonstrate Emotional Intelligence
This position requires excellent interpersonal skills and emotional intelligence. During the interview, highlight situations where you've shown empathy and understanding towards patients or clients. This will show that you can thrive in a compassionate, patient-first environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the hospital's approach to patient care, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.