At a Glance
- Tasks: Provide hands-on IT support and maintain the hospice's tech infrastructure.
- Company: Join a compassionate hospice team dedicated to patient care.
- Benefits: Flexible hours, supportive environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on collaboration and improvement.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Experience in troubleshooting IT issues and Microsoft 365 administration.
The predicted salary is between 30000 - 40000 £ per year.
The IT team supports the Hospice by delivering reliable, responsive technical services to staff, our retail shops, and the systems that help care for patients. In a small hospice environment, this role works closely with the on-site Head of IT and Systems and is a key, visible part of day-to-day service delivery. The IT support technician will play an important role in providing hands-on technical support and helping to maintain the hospice's IT infrastructure. This includes supporting clinical and administrative systems, resolving technical issues, and assisting with small projects and improvement activities.
Responsibilities:
- Providing technical support to end-users, resolving hardware and software issues.
- Providing administrative and end-user support for the following services: Microsoft 365 suite (e.g. SharePoint, OneDrive, Exchange, Intune).
- Assisting in the deployment, configuration, and maintenance of IT equipment.
- Configuring and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points.
- Administering servers, including installation, configuration, decommissions, and maintenance of operating systems and server applications.
- Managing user accounts, permissions, and access control.
- Installing, configuring, and updating software applications and operating systems.
- Conducting software license management and ensuring compliance.
- Collaboration with Head of IT & Systems, and Heads of Department to plan and improve IT projects.
- Assessing and recommending hardware and software upgrades based on organisational needs and technological advancements.
- Staying informed about cybersecurity trends and proactively addressing potential vulnerabilities.
- Maintaining accurate and up-to-date documentation of IT systems, configurations, and procedures.
- Creating user guides and documentation to assist end-users in resolving common issues.
- Providing training to end-users on IT systems and best practices.
- Liaising with IT vendors for support and warranty services.
- Being available for critical out-of-hour calls.
- Responding promptly to IT emergencies, such as system outages or security incidents.
Qualifications:
- Experienced in troubleshooting IT issues from desktops/laptops; Windows 10, 11 all the way through to printers and AV equipment.
- Experienced in Microsoft 365 apps administration and end-user support (Office apps, SharePoint, OneDrive, Intune).
- Demonstrable experience in a similar role.
- Service desk support 1st or 2nd line support experience.
- Excellent team player; flexible; responsive; takes ownership and can work on the detail in a real-time environment.
- Pro-active; identifying areas to improve and processes to introduce consistent results.
- Ability to develop effective and supportive relationships with colleagues and IT partners.
- Actively contribute to and enjoy being part of a team.
- Ability to support staff and volunteers.
IT Support Technician employer: The Hospice
As an IT Support Technician at our hospice, you will be part of a dedicated team that plays a crucial role in ensuring the smooth operation of our IT services, directly impacting patient care and staff efficiency. We foster a collaborative work culture where your contributions are valued, and you will have ample opportunities for professional growth through hands-on experience and training in a supportive environment. Located in a compassionate setting, we offer a unique chance to make a meaningful difference while enjoying a flexible work-life balance and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Hospice values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Hospice might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Hospice!
✨Direct Apply to The Hospice
Let's not forget to apply directly through the The Hospice website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Hospice.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Hospice. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Hospice
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
