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- Tasks: Lead a new venue and café, delivering exciting events and ensuring top-notch customer experiences.
- Company: Join a compassionate hospice team dedicated to community engagement and sustainable growth.
- Benefits: Competitive salary, hands-on experience, and opportunities for personal and professional development.
- Why this job: Be part of an innovative venture that makes a real difference in the community.
- Qualifications: Degree level education and 3 years of senior customer-facing experience required.
- Other info: Dynamic role with potential for growth as the venue becomes established.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and café with event delivery and organisation. This is a hands‑on role focused on operational excellence, outstanding customer experience and sustainable income growth. As a brand‑new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally. There will be scope for this role to develop further as the venue becomes established.
You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and café operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the café, a yurt, the hospice meeting rooms and gardens.
You will oversee and continuously improve the end‑to‑end booking journey and on‑the‑day service for internal and external venue‑hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service. The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with our fundraising and communications teams to maximise bookings and promote the venue.
Key responsibilities include:
- café operation and development
- leading venue operations and staffing
- planning and delivering a wide range of events
- managing budgets, stock, and financial performance
- developing new income streams
- ensuring outstanding customer service
- maintaining full compliance with health, safety, licensing, and operational standards
Qualifications, Skills, Experience, Knowledge & Approach:
- High level of education, degree level or equivalent
- 3 years’ customer facing work experience operating at a senior level
- Venue management including the successful delivery of conferences and events
- A track record of successful leadership and management (experience of leading staff and volunteer teams desirable)
- Financial management, strong commercial awareness, including budgetary management
- Proven focus, delivery and understanding of equality, diversity and inclusion within the sector
- An unstinting focus on and demonstrable experience of delivering across all aspects of the role
- Excellent understanding of marketing and drivers for customer engagement to increase sales
- Proven success in working with targets (experience of successfully driving growth is desirable)
- Proven experience of contributing proactively to creative thinking
- Proven experience of maintaining regulatory compliance in a venue setting
- Kindness, compassion and empathy
- High level of personal integrity and honesty
- Self‑motivated and able to prioritise consistent with organisational objectives and targets
- Commitment to the aims and ethos of the Hospice
- Maintain an awareness of national developments, trends, latest techniques and best practice in relation to the charity retail sector
- Member of the Hospice H&S Committee
Venue for Good Manager employer: The Hospice of St Francis
Contact Detail:
The Hospice of St Francis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue for Good Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show up and shine! When you get an interview, treat it as a chance to showcase your personality and passion for the role. We want to see how you can bring your unique flair to the Venue for Good, so don’t hold back!
✨Tip Number 3
Be proactive! If you’re really keen on a position, don’t hesitate to follow up after your interview. A simple thank-you email can go a long way in keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission at the Venue for Good.
We think you need these skills to ace Venue for Good Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Venue for Good role shine through. We want to see how excited you are about leading a new venture and creating memorable experiences for our guests!
Tailor Your Experience: Make sure to highlight your relevant experience in venue management and event delivery. We’re looking for someone who can demonstrate their track record in leading teams and managing budgets, so don’t hold back on those achievements!
Be Personable: Remember, this role is all about outstanding customer experience. Use your application to showcase your kindness, compassion, and ability to connect with people. We want to know how you plan to create a welcoming atmosphere at our venue.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at The Hospice of St Francis
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its mission, values, and the types of events it hosts. This will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to its success.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed volunteers. Highlight how you fostered a positive environment and achieved operational excellence. This is crucial for a role that involves managing staff and ensuring high standards.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management and financial performance. Bring specific examples of how you've driven growth or improved income streams in previous roles. This will show that you have the commercial mindset needed for this position.
✨Emphasise Customer Experience
Think about how you've previously enhanced customer service and engagement. Prepare to share strategies you've implemented to improve client relationships and ensure outstanding service. This aligns perfectly with the venue's focus on delivering an exceptional experience.
