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- Tasks: Lead a new venue and café, delivering exciting events and ensuring top-notch customer experiences.
- Company: Join a compassionate hospice team dedicated to community engagement and sustainable growth.
- Benefits: Competitive salary, hands-on experience, and the chance to shape a brand-new venue.
- Why this job: Be at the forefront of creating memorable events while making a positive impact in the community.
- Qualifications: Experience in venue management and a passion for customer service are essential.
- Other info: Opportunity for career growth as the venue becomes established.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting new role for an ambitious and commercially minded Venue manager to lead all aspects of our new venue and café with event delivery and organisation. This is a hands-on role focused on operational excellence, outstanding customer experience and sustainable income growth. As a brand-new venture, this role will be pivotal in the development of our Venue for Good both commercially and operationally. There will be scope for this role to develop further as the venue becomes established.
You will oversee daily operations, manage and develop a team of volunteers, and ensure the venue and café operate to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events and private hires, playing a key role in establishing Venue For Good as an exciting new forum for events, from yoga classes to author signings, including the café, a yurt, the hospice meeting rooms and gardens. You will oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider hospice teams to deliver a consistently high standard of service.
The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with our fundraising and communications teams to maximise bookings and promote the venue.
Key responsibilities include:
- café operation and development
- leading venue operations and staffing
- planning and delivering a wide range of events
- managing budgets, stock, and financial performance
- developing new income streams
- ensuring outstanding customer service
- maintaining full compliance with health, safety, licensing, and operational standards
Qualifications, Skills, Experience, Knowledge & Approach:
- High level of education, degree level or equivalent
- 3 years’ customer facing work experience operating at a senior level
- Venue management including the successful delivery of conferences and events
- A track record of successful leadership and management (experience of leading staff and volunteer teams desirable), team-player leading by example
- Financial management, strong commercial awareness, including budgetary management
- Proven focus, delivery and understanding of equality, diversity and inclusion within the sector
- An unstinting focus on and demonstrable experience of delivering across all aspects of the role
- Excellent understanding of marketing and drivers for customer engagement to increase sales
- Proven success in working with targets (experience of successfully driving growth is desirable)
- Proven experience of contributing proactively to creative thinking
- Proven experience of maintaining regulatory compliance in a venue setting
- Kindness, compassion and empathy
- High level of personal integrity and honesty
- Self-motivated and able to prioritise consistent with organisational objectives and targets
- Commitment to the aims and ethos of the Hospice
- Maintain an awareness of national developments, trends, latest techniques and best practice in relation to the charity retail sector
- Member of the Hospice H&S Committee
Venue for Good Manager in Berkhamsted employer: The Hospice of St Francis
Contact Detail:
The Hospice of St Francis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue for Good Manager in Berkhamsted
✨Tip Number 1
Network like a pro! Attend local events, workshops, or meet-ups related to venue management. It's all about making connections and showing your passion for the role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've successfully managed events or led teams in the past. We want to see that you can bring operational excellence to our Venue for Good.
✨Tip Number 3
Be proactive! If you hear about opportunities or events that align with our mission, reach out and express your interest. It shows initiative and enthusiasm, which we love!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your genuine interest in joining our team at Venue for Good.
We think you need these skills to ace Venue for Good Manager in Berkhamsted
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading our new venue and café. Share your vision for creating an outstanding customer experience and how you plan to make Venue for Good a go-to spot for events.
Tailor Your Experience: Make sure to highlight your relevant experience in venue management and event delivery. We’re looking for someone with a strong track record, so don’t be shy about showcasing your achievements in previous roles. Connect your past experiences to the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’re the perfect fit for the Venue for Good Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Hospice of St Francis
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its mission, values, and the types of events it hosts. This will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to its success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in managing volunteers and staff, and be ready to discuss how you foster a positive team environment. This is crucial for a role that involves overseeing daily operations and ensuring high standards.
✨Demonstrate Financial Acumen
Since budget management is key for this position, come prepared with examples of how you've managed budgets or improved financial performance in previous roles. Be ready to discuss your approach to pricing and stock control, as well as any innovative income streams you've developed.
✨Emphasise Customer Experience
Think about how you can enhance customer service at the venue. Prepare to share ideas on improving the booking journey and on-the-day service. Showing that you understand the importance of outstanding customer experience will set you apart from other candidates.
