Estates & Facility Lead in Berkhamsted

Main Duties & Responsibilities

The function of the Estates & Facilities Lead is to ensure the safe, compliant and effective management of the Hospice Estate (including grounds and retail properties), providing technical leadership and oversight of all maintenance, compliance and contractor activity. The Estates & Facilities Lead will also contribute to the Hospice Venue for Good, fundraising and marketing activities, designing and enhancing the gardens and the premises and procuring of materials and equipment.

• Be responsible for the effective management and development of the Estate, ensuring all facilities are safe, secure and fit for purpose.
• Lead and prioritise all estates and maintenance activity.
• Be responsible for the overall recruitment, training and development, organisation and supervision of the Estates team and regular garden & maintenance volunteers.
• Allocate work to operatives and oversee delivery standards.
• Develop a proactive, planned approach to maintenance to reduce reactive demand.
• Be proactive in identifying Estate maintenance and garden developmental needs, and their associated resource/budget requirements.
• Be responsible for the access security of all staff, patients and volunteers at the Hospice via PACS.
• Manage the departmental budget, identifying and co-ordinating day to day expenditure on both PPM and reactive maintenance.
• Be accountable for statutory compliance and safety systems including fire safety, water hygiene and electrical safety.
• Ensure all inspections, checks and servicing are planned, completed and auditable.
• Identify, assess and manage all Estate related risks.
• Contribute to H&S governance and reporting.
• Develop and maintain a PPM programme.
• Ensure reactive maintenance is triaged and prioritised appropriately.
• Be the first point of contact for out of hours Estate emergencies and triage appropriately.
• Monitor outstanding work and ensure timely resolution.
• Develop initiatives to generate income such as plant and surplus crop sales, memorial schemes, Open Garden Day events etc. in collaboration with the Fundraising Team.
• Contribute to bids for funding which have the potential to facilitate Estate projects.
• Contribute to Estate project management and co-ordination of capital developments.
• Monitor and maintain appropriate records for the effective management of Estates team, volunteers, health and safety responsibilities, and equipment inventories.
• Co-ordinate with fundraising any requests for Estate such as memorial plants, garden furnishings and plaques, and liaising with families in a sensitive manner.
• Be willing to attend to patients’ needs and requests while still keeping up the high standards of maintenance of the Estates.
• Procure, appoint and manage contractors.
• Ensure contractors work safely and in line with agreed specifications.
• Maintain quality and value for money across all services.
• Undertake hands on maintenance work where required.
• Support operatives with complex or technical issues.
• Ensure work is completed to an appropriate standard.
• Provide direction and support to maintenance staff.
• Promote a proactive, solution-focused team culture.
• Ensure safe working practices are followed at all times.